Gery, Perhaps i got a Customer Service Rep who was having a good day and felt sorry for me. John ----- Original Message ----- From: Gery Gaubert To: 'jfw@xxxxxxxxxxxxx' Sent: Wednesday, December 08, 2010 5:02 PM Subject: keys Not sure what the policy is now. I had 3 keys and when I ask for a reset I now have 1. Problems with computers can't be avoided. It is just the way it is. There isn't really anything I could have done to avoid the problem. Gery D. Gaubert Assistant, Information Technology Administrator St. Charles Parish Sheriff's Office office (985) 783-0208 mobile 504-329-9439 ggaubert@xxxxxxxxxxxxxxxxxxxx This e-mail and any attachments thereto are intended only for the use by the addressee(s) named herein and contain propriety/confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by telephone (985-783-0208) and permanently delete/destroy the original and any copy of any e-mail and any printout thereof.