In my experience. They will do this, but if for whatever reason you had to reset frequently they may only give you one or just blatently refuse to do it. So this is why I recommend contacting the JAWS dealer and not FS themselves. Just my £0.02 worth. -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Gery Gaubert Sent: 03 December 2009 04:22 To: jfw@xxxxxxxxxxxxx Subject: jfw and auth count Not sure where the confusion came from but in all fareness, I had reached the point where I had only 1 authorization left on my jaws installs. I emailed fs requesting a reset. I received a reset before the end of the day. No problems, no issues. -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx