You might also have to go to the Symantec website and get a removal tool to make sure all is cleaned out. Programs like to leave things behind. Also it might be a good idea to use a registry cleaner. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bob Moore Sent: Thursday, March 13, 2008 1:42 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Urgent Help Required have you re-booted your modem and also if you have one the rooter? ----- Original Message ----- From: Ketan <mailto:muktaketan@xxxxxxxxx> Kothari To: jfw@xxxxxxxxxxxxx Sent: Thursday, March 13, 2008 9:43 AM Subject: Re: Urgent Help Required I am using windows firewall and even after disabling it does not work. Incidentally, this problem started after I uninstalled norton internet security due to its inaccessibility. ----- Original Message ----- From: RAWest <mailto:rawest@xxxxxxxxxxxxx> To: jfw@xxxxxxxxxxxxx Sent: Thursday, March 13, 2008 7:32 PM Subject: RE: Urgent Help Required Do you have a firewall?. Or are you using windows firewall? Try disabling it and see if you can get on-line. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Ketan Kothari Sent: Thursday, March 13, 2008 9:14 AM To: jfw@xxxxxxxxxxxxx Subject: Urgent Help Required Hello Friends, I am using Windows X genuine edition with Service Pack 2. since yesterday I am unable to log onto any site though I can come online on MSN/skype and send and receive mails. I had Internet Explorer 7 which I uninstalled assuming a problem therein. However, the problem persists with IE 6 as well. I have no other browser and I do not know how to get an exe of ie as well for reinstallation. Please help. Thank you. Ketan Kothari Phone: [r] 24223281, Cell: 9987550614 MSN ID: muktaketan@xxxxxxxxxxx Skype ID: Ketan3333