Hi Dave, Thanks for your response. I created the entire document in Word, so don't know why any of the fonts should be inaccessible... my business partnr did mention to me that she's had experiences where Word changes fonts midstream for no particular reason now and then, so I suppose it's a possibility. I'm pretty baffled. Thanks for the brainstorm... I may just uninstall and reinstall it today, and see if that makes a difference. Thanks much, Kim