RE: Outlook Express, MS Support & Jaws
- From: "INTRACOM" <infocom@xxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 29 Sep 2005 19:42:03 -0700
Attention Vicky:
I would like to know your e mail address so I can send you off the list.
HTH
Roden
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On
Behalf Of Vicki Wherry
Sent: Wednesday, September 28, 2005 6:50 AM
To: JFW List
Subject: Outlook Express, MS Support & Jaws
I have a very strange problem with Outlook Express on my laptop, and I can't
seem to solve the problem. I've gone through countless articles on the MS
Knowledge Base, tried numerous fixes and nothing works. I finally tried MS
support, and I get as far as the page that asks me to choose my region. I
do, and then I'm suppose to click on the arrow. JAWS isn't finding the
arrow, and nothing I've done will help. I've tried JAWS 5.1 and 6.0, but
neither work. I'm going to describe my OE problem below, and if anyone has
any answers for me, can you e-mail me off list? If there's a solution to the
MS support page issue, I'd appreciate that too. Thanks.
OE Problem
I'm using XP Pro with Service pack 2 and JAWS 5.1 and 6.0 on my laptop. The
other day I opened up my e-mail, and it downloaded just fine. When I tried
to open an e-mail, though, I got the following error message:
The address book failed to load. Outlook Express is incorrectly configured.
Please reinstall. There was an error opening this message. An error has
occurred.
I get this same message when I try to forward a message without opening it.
I can save the message as a text file, and then I can open it, but I can't
reply.
I then tried accessing my address book, and I got the following message:
Unable to open address book. The address book may not be installed properly.
If I try to reinstall my address book, I get the following message:
Error importing to the address book.
Finally, when I try to exit Outlook Express, it won't close unless I go to
running processes and shut it down.
I completely cleaned out all my filters, deleted the folders, deleted my
accounts, message rules and block senders list. I made sure I had all the
latest updates, including those for Outlook Express, and tried putting
everything back in. My accounts went in great, but I couldn't install the
address book. I'm still having all the same problems.
Again, if anyone has a solution to either how to get JAWS to read the
support page or how to fix my OE, please e-mail me off-list. Thanks.
Vicki
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