Re: Making a Purchase from www.amazon.ca
- From: "Dale Leavens" <dleavens@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 6 Jun 2004 15:44:27 -0400
Well maybe I'll try it again but like I said, my sighted colleague could not
make it work either.
Sorry about your experience with Chapters, I have always had pretty good
service from them. I used to like HMV as well at one time.
Dale Leavens, Cochrane Ontario
dleavens@xxxxxxx
Home of the Polar Bear Express!
----- Original Message -----
From: "Bruce Toews" <coke_drinker@xxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, June 06, 2004 1:22 PM
Subject: Re: Making a Purchase from www.amazon.ca
I will never again shop from Chapters because I got the world's worst
service: I paid extra for evening delivery and got my packaged delivered
during the day, it was only lucky that someone was there to take it, and
it was more than a month since I'd placed the order.
I solved the Amazon problem, thanks to someone on one of the lists. When
you get to the "proceed to checkout" button, put your virtual cursor on
it, route JAWS to virtual PC, ignore the fact that you can't find this
button with the JAWS cursor, and right click. For me, this works each
time.
Bruce
--
Bruce Toews
E-mail and MSN/Windows Messenger: coke_drinker@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
For the best oldies anywhere visit http://www.treasureislandoldies.com
On Sun, 6 Jun 2004, Dale Leavens wrote:
> Hello Bruce,
>
> Sorry to the rest of the list for the sort of off topic nature of this
post
> or at least my response to it however there are probably other Jaws users
in
> significant numbers running into a similar situation. I'll risk a
sufficient
> relationship to Jaws to post it on the list and beg understanding and
> forgiveness if I have drawn the line beyond the list policy.
>
> I have purchased in the past from WWW.AMAZON.CA with good success however
> this past week was unable to do so. I had my part-time assistant at work
who
> is fully sighted and very computer capable attempt it for me as well and
she
> could not and for the same reasons. She did chase down their "HELP"
section
> and discovered that there is a problem, something to do with the Java code
> which executes confirming the information on the page. It just goes around
> and around in a continuous loop. We had no way of fixing it or completing
> the purchase. Much to my disgust I discovered that shopping at HMV is
> actually shopping at AMAZON.CA so, the same issue applied.
>
> I wrote twice and got back rubbish for a response with this crap about how
> they wish to help stuck on the bottom of each response but no real help
so,
> my final response was to let them know I had solved the problem by buying
> from Indigo/Chapters.
>
> The problem does not seem to be screen reader specific although there are
> inconsistencies in the pages and controls however the looping is a
technical
> problem which they seem to be aware of but so far unable or unwilling to
> fix. This was not information in the responses to my inquiries but found
in
> the Help section of the site.
>
> Sorry that this is not helpful beyond knowing perhaps that the problem
does
> not lay with you or your system.
>
>
> Dale Leavens, Cochrane Ontario
> dleavens@xxxxxxx
> Home of the Polar Bear Express!
> ----- Original Message -----
> From: "Bruce Toews" <coke_drinker@xxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Friday, April 30, 2004 2:56 AM
> Subject: Making a Purchase from www.amazon.ca
>
>
> I have been having the strangest problem lately making a purchase from
> www.amazon.ca (not www.amazon.com). I can add the desired item to my
> shopping cart all right, but when I click on the proceed to checkout
> button, I just get taken back to my shopping cart. I have tried finding
> the button with my JAWS cursor to click on it, but haven't been able to do
> so. I'm having no more success with WE, so this appears to be a
> screen-readers-in-general problem. Any suggestions?
>
> Bruce
>
> --
> Bruce Toews
> E-Mail and MSN/Windows Messenger: coke_drinker@xxxxxxxx
> Web Site (including info on my weekly commentaries): http://www.ogts.net
> For the best oldies anywhere go to http://www.treasureislandoldies.com
> --
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