Hello Geoff, Is this a machine running Vista? If this is the case Technical support should be able to direct you to an application which will give you a different locking code then you will need to reauthorize JAWS. I have been through this already. -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Geoff Connor Sent: Sunday, January 06, 2008 11:14 AM To: jfw@xxxxxxxxxxxxx Subject: Jaws Problems Hi everyone. I'm writing this e-mail on behalf of a friend who is having a number of problems with Jaws. He has Jaws 6.2 and Windows XP on his computer. Sometimes, when he boots his computer, he gets a message that says "this program is not licensed to run on this machine." Other times, the authorization wizard will pop up when he boots the computer. Then, sometimes, Jaws will tell him that it is running in 40 minute mode. I had him go to Jaws, go to help, and hit the letter A for about. Sometimes, the cereal number is there, other times, it isn't. I find it all very strange and am wondering if anyone has any idea as to what could be happening. Cheers. Geoff No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.13/1210 - Release Date: 1/5/2008 11:46 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.13/1210 - Release Date: 1/5/2008 11:46 AM -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.12/1203 - Release Date: 12/30/2007 11:27 AM Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.12/1203 - Release Date: 12/30/2007 11:27 AM -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx