it sounds like a dialog is covering the desktop use widowskey m to minimize all applications. if that doesn't work, try windows key + d. Roy ----- Original Message ----- From: David Hathaway To: jfw@xxxxxxxxxxxxx Sent: Wednesday, April 30, 2008 12:51 AM Subject: JFW8.2: arrow keys don't work on desktop Hello, everyone. Apologies if this topic has already been covered, but one of my friends is having trouble with Jaws 8.2 on his computer. Whenever he goes to the desktop, his arrow keys stop working. Also, he can't use single character navigation (pressing 'i' to jump to Internet Explorer, and so on). Does anyone know what the problem might be? I've never heard of this before, so the only thing that comes to mind is uninstalling Jaws and then re-installing it. Thanks and best wishes, David