The problem with Norton and Word are the Norton office plug-ins. To disable it, open the Norton Anti-Virus options. Find the word Miscellaneous. In some versions, it shows up as a link, or one might have to go to the Jaws cursor and use the left mouse button to click on Miscellaneous. There will be a check box for enable office plug-ins. Uncheck and tab for OK. ----- Original Message ----- From: Tony Santiago To: jfw@xxxxxxxxxxxxx Sent: Thursday, February 02, 2006 11:41 AM Subject: JFW 6.2 & Norton 2004 Hi guys, I have a friend who's running jaws 6.2 & Norton 2004 on a laptop running Windows XP Home edition. He has Office XP on his machine and when opening a Word document, a Norton window that is unreadable for jaws pops up, but not the document. I know that there was a known issue with jaws and a version of Norton, but I can't find any information about it, so if any one can help me here, I'd really appreciate it. Thank you very much in advance. Tony Santiago tsantiago128@xxxxxxxxxxxxx