I pass along this experience in case it saves anyone else a little trouble. I contacted FS to obtain new JAWS activations today. I figured I'd need to press the 2 key for software technical support, but something made me hold off until I'd heard the entire menu. It turned out that FS has a separate extension for activations. It was either 5 or 6--sorry, I can't remember which. Instead of the usual long wait for a tech person to come on the line, my call was answered almost immediately and the activations authorized. What I anticipated would be an anoyance turned out to be simple as could be. FS's tech support phone number is 727-803-8600. You can also request activations by eamailing activate@xxxxxxxxxxxxxxxxxxxxx I tried the email method, but it hadn't been acted on by the time I made the call.