Perhaps his default email composing format is html or rich text; if so, change it to plain text, I find that works much better for jaws. hth, Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of David MacDonald Sent: Thursday, April 03, 2008 9:50 PM To: jfw@xxxxxxxxxxxxx Subject: JAWS 8 vs JAWS 9 in MS Office I have a JAWS user I'm working with who is getting some unepected behavior between JAWS 8 and ms outlook 2003. For example he can't navigate word by word in a text message being drafted. He used to be able to tab around within spellchecker but now he finds unpredictability in to tabbing, he never knows on which line the cursor is going to land after performing some operations such as deleting text. I'm wondering if anyone else has had trouble with JAWS 8, and whether we can fix it be shiting to JAWS 9. Ideas anyone? Thanks David MacDonald www.eramp.com