RE: IT support applications
- From: "Roeder, Joe" <Jroeder@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 6 Mar 2009 13:29:05 -0500
Thank you. I will check that one out.
Joe
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Susan Baur
Sent: Friday, March 06, 2009 12:19 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: IT support applications
Not knowing exactly what kind of software you're looking for, I would
recommend checking out BestPracticle's RT software,
http://bestpractical.com/rt/
. According to their feature page, "RT works great from a handheld or
screen-reader (for the blind.) Best Practical is working with users to
ensure that a future release is fully compliant with Section 508
accessibility requirements."
It is open source and fully customizable, and many/most interactions
with the ticketing system can be done via email.
--Susan
On Mar 6, 2009, at 6:13 AM, Roeder, Joe wrote:
> Does anyone know of a IT Support or Help Desk application that is
> screen reader friendly out of the box? I contacted Freedom Scientific
> and GW Micro and apparently they are using their own in-house
> applications rather than a commercial product. I'm looking for an
> enterprise class product that we can host on our own server.
>
>
> Joe Roeder
> Senior Access Technology Specialist
> voice: (703) 310-0524
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