HotMail & Outlook Fix?
- From: "Cher Bosch" <Cher.Bosch@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 03 Mar 2005 11:55:07 -0600
Dear List-
Here's the tech response from HotMail. I did it but cannot yet say if
it works as there has not been enough time to tell, buut for what it's
worth...
Dear Cher,
Thank you for writing to MSN Hotmail Technical Support. My name is Syed
and I will be assisting you today.
I apologize for the delay in response. The reason being, MSN Hotmail
recently received a huge volume of support requests and we are
diligently working to
respond to all the requests at the earliest.
Alice, I understand that you could not comprehend the e-mail sent to
you the last time. I certainly apologize for this inconvenience.
However, let me explain in simple terms. Browser is the interface,
which you usually use to access your Hotmail account, for example,
Internet Explorer.
When you continue to browse through the Internet, you use a lot of user
names and passwords.
Cher, the user names and passwords are cached (temporarily stored) in
small text files known as Cookies. In simple words, the username and
password credentials
are contained in the cookies. When such cookies are overloaded, it
might fail from authenticating you as a user. "Configuring your
Browser", means deleting
those cookies and also enabling cookies to accept your logon
information.
A. Delete your browser Cookies, Clear your Temporary Internet Files
(or
Cache) and your browser History (recently visited sites).
1. From the "Tools" menu, select "Internet Options."
2. On the General tab, under "Temporary Internet Files,"
a. Click on "Delete Cookies" then click "OK."
b. Click on "Delete Files." Put a checkmark on the "Delete all offline
Content" radio button, then click "OK."
c. Click on the "Settings" button. Under "Check for newer versions of
stored pages," select "Every Visit to the Page." Click "OK."
3. Under the same tab, click the "Clear History" button under "History"
and choose "yes."
4. Click "OK."
B. Enable your cookies:
1. On the "Tools" menu, click "Internet Options."
2. On the "Privacy" tab, click "Advanced Button."
3. Check "Override Automatic Cookie Handling! ." Confi rm that first
party cookies and third party cookies are set to accept.
4. Click "OK."
C. Lower your security settings:
1. From the "Tools" menu, click on "Internet Options".
2. On the Security tab, click on "Default Level" and choose "Medium".
3. Click on "Apply" to confirm the changes.
After you complete these settings, you should be able to login to your
Hotmail account, with out getting logged out.
If the problem persists, I recommend you disable the Firewall, if any
and check if that could hinder during logging in.
Please contact us if you need further assistance. We would be glad to
assist you.
Regard,
Syed
MSN Hotmail Technical Support
--- Original Message ---
From: cher.bosch@xxxxxxxxxxx
To: Passport@xxxxxxxxxxxxxxxxxxxxx
Sent: Mon Feb 28 11:40:36 PST 2005
Subject: get help with a problem not listed here
PostalCode : 37902
Comments : I have been sent to the site to verify my ID and password
repeatedly over the last few days. I go through all the motions- Which
means getting
assistance since I'm visually impaired or trying to understand the
synthesized voice on the "If you can't read this" link); have cleared up
the account
problem, and then been kicked out again a few hours later. What gives?
Frustrated in Tennessee
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