I'm wondering what operating system yu are using. If anything you might want to try this. When opening the message, try maxamizing the screen by hitting alt+space bar and choosing maxamize or by hitting the letter "x". Let me know how you makeout with this. ----- Original Message ----- From: Christy Leigh Schalk To: JFW Sent: Tuesday, July 06, 2010 8:16 PM Subject: Can anyone please answer or try to answer my question? Hi there all. I have JAWS 11 and I'm getting this. When ever I open a message, I sometimes have to refresh the screen with ctrl escape. Is there something I have to set within jaws for it to work properly with Windows Live Mail? Any help would be appreciated. Faith is simply believing in something unseen!