Hi Amie. there are 2 major problems with the SMA as it stands as I see it. firstly it only works if people are informed about it. Sight & Sound, Blazie or any other JAWS dealer should tell you about this. they don't always. A message could come up about the sma at the point of installing JAWS to help with this. Secondly, freedom scientific charge more for an SMA if you buy it after buying JAWS. this is nothing but synical money grabbing. Yes money is certainly required for research and development but I think if you are going to get a sma it should cost the same whenever you buy it. The idea of buying 2 upgrades and making a price saving on that is not in itself a bad one but it does need to be handled rather more fairly.If I buy a sma now that version 11 has been released, it should still take me as far as version 12 without me having to buy an upgrade as well as a sma. yes I know the SMA will then go on as far as version 13 but if i kept up the sma I would get upgrades as far as version 14 for less money. I really don't see why people should be penalised just because they let an SMA lapse for a while I have kept my own sma up so this is not a case of sour grapes. Regards Graham Graham Page Home Phone: 0207 265 9493 Mobile: 07753 607980 Fax: 0870 706 2773 Email: gpage@xxxxxxxxxxxxxx MSN: gabriel_mcbird@xxxxxxxxxxx Skype: gabriel_mcbird ----- Original Message ----- From: Amie Slavin To: jaws-uk@xxxxxxxxxxxxx Sent: Wednesday, October 21, 2009 9:58 AM Subject: [jaws-uk] Re: jaws upgrades Guessing I haven't, as this is all new to me. Sight And Sound haven't mentioned this to me. Are the margins bigger for upgrades without an SMA? If so, how boringly predictable. Thanks for explaining. Amie From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Iain Lackie Sent: 20 October 2009 22:45 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: jaws upgrades Amie That depends on whether you have a software maintenance agreement. If you have and it still has an update, you will be able to download and install the latest version free of charge. Of course nothing is really free as you will already in effect have paid for it! Iain From: Amie Slavin Sent: Tuesday, October 20, 2009 8:29 PM To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: jaws upgrades Does this mean that I can upgrade from JAWS 10 to 11 for free? I'm being told 11 will have extra support for some music tech' applications. Hoping I won't have to buy JAWS again, in order to benefit from these. Tia Amie From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of martin wilsher Sent: 20 October 2009 18:28 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: jaws upgrades go to www.fsactivate.com then enter your serial number for jaws when prompted. hth. -------------------------------------------------------------------------------- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Rashmi Shah Sent: 20 October 2009 18:19 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] jaws upgrades Hi List How can I find out about the free upgrades remaining with my maintaenance agreement? Rashmi __________ Information from ESET Smart Security, version of virus signature database 4526 (20091020) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4526 (20091020) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4526 (20091020) __________ The message was checked by ESET Smart Security. http://www.eset.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.422 / Virus Database: 270.14.21/2445 - Release Date: 10/20/09 10:43:00 Want to find out when you can get an iPhone with Orange? Register here and we'll let you know. No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.422 / Virus Database: 270.14.23/2448 - Release Date: 10/20/09 10:43:00 __________ Information from ESET Smart Security, version of virus signature database 4527 (20091020) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4527 (20091020) __________ The message was checked by ESET Smart Security. http://www.eset.com