Hi all, I apologise to the moderators if this is a little OT, but I'm sending it here for help with the process of how to accomplish the task using Jaws than for advice on what actually needs to be done. I've been receiving some messages recently which have come through blank. I know it's that old encoding problem which list members who are also members of Access UK and BCAB will recognise, but my question is, if I'm reading messages in .html using outlook 2010, what do I need to do to make blank messages readable, and is it possible to do whatever using Jaws 13 in combination with Magic 11? Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq