Hi Alex, Your thinking is good, but in the first place it is not actually the Internet Service Broadband Provider who is responsible for access issues. As I see it from a screen reader supplier point of view there are two main issues. 1) The user knowing how to use their Internet Browser in the first place, be it Internet Explorer or whatever. This usually means reading Help files in their screen reader program, which not too many people actually do. 2) Web sites which are plain old fashioned badly designed and inaccessible. Now lets get down to brass tacks. Forget who is funding a salary for the moment, but let us say someone is employed to provide support here. What would they be paid? £200 a week, less tax and national Insurance, coming away with less than £150 cash in hand themselves. At absolute minimum that person is actually costing £5 an hour. Of course that does not include cost of an office, PC, electricity, heating and all sorts of overheads. So we are probably up to a cost of £10 an hour at the absolute minumum. Now you have to pay when you want that support. Will you? George. -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of alex.thynne@xxxxxxxxxxxx Sent: Friday, January 04, 2008 9:14 PM To: bcab@xxxxxxxxxxxxx; access-uk@xxxxxxxxxxxxx; jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] accessible internet service providers Hi all I'm in a discussion on skype with a couple of my friends, and we were talking about the lack of knowledge of people in help desks, concerning how to help someone using a screenreader perform tasks on a part of a provider's broadband site. They are frustrated because of the lack of accessibility in choosing or managing their various broadband features. I wonder therefore, why can't some of the technology companies providing access equipment, or possibly RNIB and any others who would be interested, in setting up a truly accessible broadband provider. I imagine that this would probably involve using someone's network, to do this, and any profits could be ploughed back into accessible technology products or services. I wonder whether anyone has ever thought about this, is it feasible? Alex skype name: grytpype2006 windows live messenger name: alex.thynne@xxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq