Hi list, I phoned Geekos this morning to ask when Engineer was coming, this time I got Nigel the owner, who said whatever Matt said on Saturday was with no authority, they were not sending anyone, I pointed out that another person here heard the conversation, and asked who is in authority then, as Trevor was sacked and Rickie sold his half the business after an angry exchange I contacted the Computer Guru, Nazir it seems is doing work for a newspaper quite technical, but he has a new colleague, Abdul, understands I am desperate comes out at once. on the desktop he gets all my Emails back and outlook Express, seems the programmed had been uninstalled so the Run dialogue attempt was no good it was add add or remove, seeing all my Emails come back was such a relief he then looked at Laptop witch did actually have the Trojan, he said the Trojan killing has deleted completely all Emails on it, the first Email in is the one just after the Trojan was killed off. However since the laptop was cleaned off completely in early December there is not so much of importance. Then Abdul, took the Western Digital self powered drive I had bought and did not know how to use, he has set it up on Desktop to do a back up each day at 6 pm so I shall know what is happening. I asked Abdul, which anti-virus he used himself, he said "at home on my own computer I use Nod 32, but in the office we use the free version of avg, we are using avg 8. Interesting although it is a business called the Guru it is run from a private address. I was very happy to pay £40 for that visit and I will use them again, Abdul is actually better than Nazir , they speak Urdu, and he did not take other calls like Nacir did when here he did a good job fast. Geekos I will never use again Dorothy