Iain When you say it pays to follow the recommended instructions, is there anything in particular you are referring to? I have never been able to find anything to help operate Lotus Notes with Jaws, so have just taught myself work arounds to do all I need to do. By the way, having moved to Notes 7 and Jaws 8, the issue with e-mail headings has been resolved - it now feels much more like Outlook Express. I have not had enough time to tell if other aspects will also be different. Regards, Ken