Hi again Dorothy, Most likely you have a username registered with FreeServe and probably a password associated with it. This gives you access to the features in FreeServe. It is sometimes called an account. Within this set of features you may have one or more E-mail accounts which you or someone on your behalf sets up and which you use to send and receive mail. I suspect that you just have the one, the address for which is: dorothy@xxxxxxxxxxxxxxxxxxxxxx In the properties for this E-mail account in outlook express, we are given the opportunity of using a title for the E-mail account which is a little more concise than the full address but this is only for our own reference within outlook express. It doesn't effect the real address known by the rest of the world. The matter of copying and pasting information in to a document to read while executing the instructions in another window can be very useful. it would be worth your while to practise this method a bit first, though, before undertaking anything too important. You have, of course, to switch between the two windows using alt+tab. When I do eventually get round to giving you the full instructions for setting up a filter for moving E-mails in to sub-folders automatically, I shall use a similar method, running through the setup process a step at a time, switching to a document, writing the instruction for that step and doing this for each step until it is complete. HTH, Phil Medway philmedway@xxxxxxxxxxxxxxxx tel: 01869 347639 mobile: 07980 519990 Skype: philmedway ----- Original Message ----- From: "Dorothy Ingram-Gorban" <dorothy@xxxxxxxxxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Saturday, August 26, 2006 9:12 AM Subject: [jaws-uk] Phil Med or anyone around Thank you Phil, The business of accounts has confused me a bit. After my Desktop came back from the reformat and set up by Andrew he had set the account to read Dorothy. However my Emails were reaching the Jaws list hit and miss. I asked George what was going on. He had a look and said that because I was registered with Jaws list as User@ dcig16..freeserve.co.Uk the list only knew me as such. I still did not understand as others got my Emails regardless. Andrew said to alter in accounts. When I had the 1 visit from Kab.They set up desktop account to Dorothy 1 and laptop to Dorothy y. however when I contacted Freeserve about some problems a couple of weeks ago I am registered with them as User@ etc. The girl indicated I could have as many accounts as I wanted, but I assume I would have to pay 17.99 for each. I think Phil, I am confusing accounts with Names. After in a family of several I think each person can have a different name. Thing is the sudden loss of Emails is new-is by that I do mean that on the very odd occasion an Email may arrive on one but not on the other. I am so grateful to you for wanting to help. However I am fed up with Freeserve and am screwing up nerve to make a switch. They are blocked by a number of other ISP. example a friend in Florida send a message I reply got it and back it comes "blocked for Abuse. Tiddy tried to act as a 'Middle man' but again it came back blocked for abuse. Andrew has some sophisticated apparatus at his home he uses in connection with his work. he rather thought if he used this it would get through. It did, he said her ISP seemed to gate most things the reason his got through was his IP number of the fancy equipment kept ' under the stairs' It happens to others,. Friends mostly. however for batches of Emails not to arrive I must get to the bottom of that. I do not want Freeserve/Wannadoo/Orange to think I am keeping them on, or they will think I have agreed to another 1 year contract. Phil, as there no other eyes around I can and do print off Emails scan and keep in Kurzweil but really I have to use my small hand held tape recorder record your message and put in front of screen and follow step at a time, pressing and stopping the machine as I go along. I only know this way of coping. Someone suggested I copy and Paste into a Word Document, is this a good idea? would it mean I could read the pasted Document in Word and at the same time follow your information?. I will experiment. A sighted friend yesterday called in and tried to make a Folder for Emails to come into directly, he had practised at home, he has XP Home and uses outlook Express.When he had gone I see it did not work,they are all arriving into the inbox. Making sub-folders is easy I have made many and keep up on or with O.E and using Alt and Y nip fast from 1 to another. Of course I could save them elsewhere but for fast access I find this method hel I will experiment a bit. At least having the Toshiba laptop if the worst comes to it I have an alternative. Dorothy. Oh God so sorry AVG suddenly updates. Ps,I am never sure what BT is up to either losing my connection a week or more ago after rain and the BT man pumping out gallons of water from the manhole near to me and what he said about the state of the cables was not cheerful. he was BT but outsourced and he said repairing weak cables at 1 place may weaken at another, and they are on a tight budget. BT Reachout, or like that. this means that even if the cables are waterlogged and 5 times ayear I lose all, phone the lot it is not cost effective to do quality work.pful. Ps Should read Control and Y to move around folders of course and accounts Dorothy 1 for Desktop and Dorothy2 for laptop. but I am sure to Freeserve I am just User@ etc. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- This email has been verified as Virus free Virus Protection and more available at http://www.plus.net ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq