[jaws-uk] Re: JAWS and Digital Switchboards
- From: "Robin Clayden" <r.clayden@xxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Tue, 11 Dec 2007 11:55:26 -0000
Jim,
Can you find out what type of phone system they're using? Although the
Siemens voice synth was pretty primitive, it was installed in 1993, so I
think a lot of kit nowadays has moved on and is a bit better quality
wise. BT were always very much ahead of the rest with their old Monarch
and Meridian systems, but I've no idea what products they're installing
right now.
Certainly, this VOIP, pc based stuff using jaws looks a winner and
should be pretty user friendly... Once I suss it out!!
Cheers, R
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Jim Williams
Sent: 11 December 2007 11:45
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: JAWS and Digital Switchboards
Robin,
Thanks for that information. As I'm getting nowhere with finding an
admin job that doesn't include reception work I thought I would look at
a telephonist job. There are a couple going at local hospitals so I
wanted some info on what questions to ask.
Thanks again.
Jim Williams
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx
[mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Robin Clayden
Sent: 11 December 2007 10:46
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: JAWS and Digital Switchboards
Hi Jim,
We've just dumped the Siemens ISDX system which had a poor quality voice
synth on my operator console headset. That was a digital system but ran
through to analogue phones. Glad it's gone.
Now, we're on a VOIP, voice over IP, which means that everyone's phone
is coupled up to their pc and data network point. Users can access
internal listings, directories and get beeps and alerts when someone has
maybe left them a voice mail message etc, all very clever stuff. The
actual handsets are no good to blind people as they're swamped with
menus and soft keys on a lcd window.
I am now operating the switchboard, but on a Cisco Call Attendant
Console, , basically a pc based programme which has been integrated by a
few dozen jaws hotkey, or short cut key commands. I control everything
that comes into this place, around 18 channels and 350 users. As it's on
the pc, jfw comes into play and it seems to work fairly well with it,
though I have to say, it literally went live only yesterday and I'm just
getting to grips with the whole thing.
As I'm typing this messsage I get bleeps and stuff in my ear so I have
to alt tab to the Cisco attendant window and take calls or whatever. Not
sure if a separate pc is necessary ...yet.
One important point on this kind of stuff is I've had to disable the
shockwave flash content because when I toggle over to the large staff
directory, it's a kind of interactive window which shows me if people
are online, offline, or even on a call, and the constant refreshing or
screen changing was sending jaws into a spin. Basically if something
changed onscreen, it prompted jaws into speaking the page....
Apart from that, it's pretty neat.
Hth, Robin
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Jim Williams
Sent: 11 December 2007 09:58
To: jaws-uk@xxxxxxxxxxxxx
Cc: bcab@xxxxxxxxxxxxx
Subject: [jaws-uk] JAWS and Digital Switchboards
Hi Listers,
Are there any visually impaired switchboard operators out there who use
JAWS (or any other speech access) with a large digital switchboard, such
as those used in hospitals? Any guidance welcome.
Jim Williams
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