Angela, Googled deepguard and it's a product of F-Security, maybe an anti virus or firewall programme? Have a look in your add/remove list, it's maybe in there? From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Angela Sent: 08 November 2010 10:33 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Installing Jaws 12. Hi. I'm trying to install Jaws 12, but I'm getting a message that "deepgard" is blocking the installation. How and where can I change this, as I can't seem to find deepgard anywhere on my computer. Thanks, Angela Purll Mobile: (+44) (0) 7717 186 435 Email: purlla_music@xxxxxxxxxxxxxx Website: www.purlla.com Edinburgh College of Art (eca) is a charity registered in Scotland, number SC009201