thank you Kevin I actually do have Standard letters I will do as you suggest Dr Norman Waddington has the same problem and he has been paying for almost a year by now he has asked me to keep him updated since he has been travelling the last few weeks. I will also send a message another one that is to the local Company who sold me Kaspersky, as mentioned they say it is a fine product, but would give me a refund, so long as some of use who were told about this superb Anti-virus, those were the words used I think we can perhaps make Kaspersky comply thanks again Dorothy ----- Original Message ----- From: "Kevin Morris" <drewdog101@xxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx> Sent: Tuesday, March 04, 2008 3:32 PM Subject: [jaws-uk] Re: Ant-virus and Isp
Hi Dorothy, I think the best way forward would be for you to contact the RNIB's dedicated DDA team via the below link (which also contains useful information on the DDA) http://www.rnib.org.uk/xpedio/groups/public/documents/publicwebsite/public_dda.hcsp If the link doesn't work, go to www.rnib.org.uk and search for Disability Discrimination Act. As I understand it (and I am not a lawyer) someone who provides goods and services must make "reasonable adjustments" to ensure that their products/services etc. are accessible to people with disabilities. I would have thought that the concept of "reasonable adjustments" applied in the case which you mention, i.e. the company has a duty to ensure that its product is accessible to users of screenreader technology such as Jaws, however, as I say I am not a lawyer! RNIB used to have a standard letter which you could send to a service provider if you felt that you had been discriminated against but I am not sure whether this is still availible. Maybe worth enquiring. KevinOn 04/03/2008, Dorothy Ingram-Gorban <dorothy.ingram-gorban@xxxxxxxxx> wrote:Hi List,I changed from Freeserve in September 2006 because Freeserve seemed to be blocked or blacklisted by almost every person friend or family regardless.It was so bad I had to ask third parties to carry messages for me. I have not had any spam not even a small one since that date. I was using Avg before and until earlier this year. I use Jaws 9 I.E 7 Adobe latest version and check for Windows updates but I did all this before anyway. So the Isp itself must make a big difference.One last thing after having remnants of Freeserve cleaned off my laptop Iwas tempted to buy Kaspersky Ant-virus and have it on Desktop and laptop.It is set to run auto weekly. I have not have any Spam at all but Jaws and Kaspersky cannot speak to each other, Dr Norman and I have the same problem, I have phoned the maker and complained. but I have not been told they will do anything is it illegal for a modern Anti-virus not tobe able to work with screen readers? Regarding refund, yes the local company would give me a refund but I thought as long as I was a customer of this good Anti-virus package I might be able to use abit of pressure. do I stand a chance? Ihave not bought anything on line since I switched to Zen either, do youthink maybe the Hackers and Spammers have just not found me as yet? Thanks dorothy Dorothy. Can you tell me ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq]** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq
