Hina- there are quite a number of possible issues here, let me make the following suggestion: 1. Start the DragonPad application, which can be done either from the tools menu of the DragonBar, or by saying "start DragonPad"-hopefully this would be recognized. 2. Dictate a test sentence in the DragonPad application, and let the text renderer on the screen-accurately or inaccurately 3. Once the text is rendered say "play that back"-this will playback the speaker's voice as Dragon has heard it. If it comes back clearly, that presents one set of troubleshooting issues; however if it comes back unclear, static key, or otherwise altered that presents a different set of troubleshooting issues. -ed. Yours sincerely, Edward S. Rosenthal President and CEO Next Generation Technologies, Inc. (NGT, Inc.) 20006 Cedar Valley Rd. #101 Lynnwood, Wa. 98036 425-744-1100 ext.15 EM: edward@xxxxxxxxxxxx URL: http://www.ngtvoice.com Skype: ed.rosenthal7 From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Hina Altaf Sent: Monday, July 25, 2011 6:22 AM To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Re: issues Hi, I think its dragon 11 and not sure about sound card. Its on my client's computer and I am trying to teach this person. How can I find out about soundcard information? Thanks. Hina. From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Terry Clasper Sent: Monday, July 25, 2011 8:06 AM To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Re: issues Hi. oK two more questions if thats ok? First, which verson of Dragon are you using? Second, can you tell us about the mic and soundcard you are using, USB, jack in etc. Terry Clasper. Managing Director. T&T Consultancy Ltd. Advantage House, Trentham Business Quarter, Bellringer Road, Stoke-on-Trent, ST4 8GB ========================= T : 08452 30 30 15 OMNI Assistive Technology Service Desk : 01782 645130 NOTICE: The information contained in this email and any attachments is confidential and may be legally privileged. If you are not the intended recipient you are hereby notified that you must not use, disclose, distribute, copy, print or rely on this e-mail's content. If you are not the intended recipient, please notify the sender immediately and then delete the email and any attachments from your system. T&T Consultancy Ltd have made strenuous efforts to ensure that emails and any attachments generated by its staff are free from viruses. However, it cannot accept any responsibility for any viruses which are transmitted. We therefore recommend you scan all received e-mail messages. Registered in England No. 4098268 P Please consider the environment before printing this e-mail From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Hina Altaf Sent: 25 July 2011 14:03 To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Re: issues We created a new profile, check mike settings and set up the mike on different positions but this is not helping. From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Terry Clasper Sent: Monday, July 25, 2011 7:55 AM To: j-say@xxxxxxxxxxxxx Subject: [j-say list] Re: issues Hi. If the problem is that your voice is not being recognised then this is clearly a Dragon issue. Maybe you could write about what you have tried and then we can perhaps provide some suggestions as to where to go next. Very best regards. Terry Clasper. Managing Director. T&T Consultancy Ltd. Advantage House, Trentham Business Quarter, Bellringer Road, Stoke-on-Trent, ST4 8GB ========================= T : 08452 30 30 15 OMNI Assistive Technology Service Desk : 01782 645130 NOTICE: The information contained in this email and any attachments is confidential and may be legally privileged. If you are not the intended recipient you are hereby notified that you must not use, disclose, distribute, copy, print or rely on this e-mail's content. If you are not the intended recipient, please notify the sender immediately and then delete the email and any attachments from your system. T&T Consultancy Ltd have made strenuous efforts to ensure that emails and any attachments generated by its staff are free from viruses. However, it cannot accept any responsibility for any viruses which are transmitted. We therefore recommend you scan all received e-mail messages. Registered in England No. 4098268 P Please consider the environment before printing this e-mail From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Hina Altaf Sent: 25 July 2011 13:50 To: j-say@xxxxxxxxxxxxx Subject: [j-say list] issues Hi, I tried everything with J-say but it is not recognizing the text and is typing all garbage if it does. I am not sure if it is a dragon or j-say issue. Any suggestion? Hina. *** NOTE: Our Domain Name has changed from rockfordcenter.org to centerforsighthearing.org. Please make any necessary changes to your contact list to reflect this change in our email addresses. Thank You *** This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Please notify the sender immediately via email if you have received this email by mistake, then delete this email from your system. Any views or opinions expressed in this email are those of the author and do not represent those of the Center for Sight & Hearing. The Center does not accept liability for the content in this email or for the results of actions taken based on the information provided unless that information is confirmed in writing. Warning: Computer viruses can be transmitted through email. The recipient should verify this email and any attachments for viruses. Although precautions have been taken to make sure no viruses are present in this email, the Center does not accept responsibility for any loss or damage that arises from the use of this email or attachments. *** NOTE: Our Domain Name has changed from rockfordcenter.org to centerforsighthearing.org. Please make any necessary changes to your contact list to reflect this change in our email addresses. Thank You *** This email and any attached files are confidential and intended solely for the intended recipient(s). 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Please make any necessary changes to your contact list to reflect this change in our email addresses. Thank You *** This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Please notify the sender immediately via email if you have received this email by mistake, then delete this email from your system. Any views or opinions expressed in this email are those of the author and do not represent those of the Center for Sight & Hearing. The Center does not accept liability for the content in this email or for the results of actions taken based on the information provided unless that information is confirmed in writing. Warning: Computer viruses can be transmitted through email. The recipient should verify this email and any attachments for viruses. Although precautions have been taken to make sure no viruses are present in this email, the Center does not accept responsibility for any loss or damage that arises from the use of this email or attachments.