Hello Judy, Normally when you get internal recognizer errors, this is due to improperly shutting down Dragon or improperly shutting down Windows while Dragon is running. Here is the step by step to fix your error: 1) Close Dragon NaturallySpeaking before continuing. 2) Navigate into the Users folder in the installation folder: C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking\Users\ (by default on XP with Dragon version 9, 10 or 11) C:\ProgramData\Nuance\NaturallySpeaking[10 or 11]\Users (by default on Vista or Windows 7 with Dragon version 10 or 11) 3) In the "Users" folder, go into the Folder that corresponds to the user that is corrupt. 4) Rename the "current" folder to "old". 5) Make a copy in the same location of the folder named "backup". 6) Then rename the folder called "copy of backup" to "current". 7) Reboot the machine and start Dragon. The User should now load successfully. 8) If not, and if you have no backups of your voice profile in any other locations which you could import in, you'll have to delete the profile and start again from scratch with a new profile. You'll also want to read this article about how to fix the internal recognizer error in Dragon: http://tinyurl.com/ykrts86 (Leads to the specific tech support article in Nuance knowledgebase.) Otherwise, I defer to what Ed said or may say. Pace > -----Original Message----- > From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf > Of Judy Watford > Sent: Friday, February 10, 2012 10:29 AM > To: j-say@xxxxxxxxxxxxx > Subject: [j-say list] Re: internal recognizer error! > > > I can't use the j-say key and w to get in. Is there another way to get to the > wizard? > > Judy > > > ________________________________ > > From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf > Of Ed. Rosenthal > Sent: Friday, February 10, 2012 12:23 PM > To: j-say@xxxxxxxxxxxxx > Subject: [j-say list] Re: internal recognizer error! > > > > Judy - this is a corrupted user message. do you know how to use the J-Say > configuration Wizard to restore your profile? -ed. > > > > From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf > Of Judy Watford > Sent: Friday, February 10, 2012 10:20 AM > To: j-say@xxxxxxxxxxxxx > Subject: [j-say list] internal recognizer error! > > > > Hi > > I am getting an "internal error recognizer" message using j-say 6.1 and dragon > 9. > > It tells me that the program is in an unstable state and that I need to close > it and save my work. > > > > I can't get the microphone or the j-say key to work. Of course I have rebooted > the computer several times. I get this each time I attempt to use the program. > In details, I get a message saying errror 1 and then some letters and numerals > I can't copy. The word colonel is in the message in details. Has anyone seen > this? If so, how can I fix it. If you are going to tell me to run a repair, > please let me know if I have to have the serial number. > > > > Thanks, > > Judy > >