[isalist] SMTP Connection Problem?

  • From: Rob Moore <RMoore@xxxxxxxx>
  • To: <isalist@xxxxxxxxxxxxx>
  • Date: Wed, 29 Oct 2008 10:37:32 -0400

Hello-

Using ISA 2006 Standard (Version 5.0.5723.493) on Windows Server 2003
SP2.

I have an SMTP publishing rule that seems to be working fine. It has
been chugging along normally for a couple of years. However, we have
suddenly found in the last couple of days that one site can no longer
send to us. (We know this because they are another group that's in our
building, for which we provide IT services. We manage their Exchange
server and can see the mail they've sent to us staying in the queue.)

When their server tries to connect to our ISA server, here's what I see
in the ISA log:
Action                  Result Code
Error Information
Initiated Connection    0x0 ERROR_SUCCESS
0x0
Closed Connection       0x80074e24 FWX_E_CONNECTION_KILLED      0x0

These two events happen at the same time in the log.

So, my questions are:
1.      Is the failure of communication at the ISA server, as reflected
in these two lines? Or is the problem somewhere else?
2.      If the problem is here, what can I do about it?

The entire result of the two lines above is pasted here:
Original Client IP      Client Agent    Authenticated Client    Service
Server Name     Referring Server        Destination Host Name
Transport       MIME Type       Object Source   Source Proxy
Destination Proxy       Bidirectional   Client Host Name        Filter
Information     Network Interface       Raw IP Header   Raw Payload
GMT Log Time    Source Port     Processing Time Bytes Sent      Bytes
Received        HTTP Status Code        Cache Information       Log
Record Type     Authentication Server   Log Time        Destination IP
Destination Port        Protocol        Action  Rule    Client IP
Client Username Source Network  Destination Network     HTTP Method
URL     Result Code     Error Information
209.120.230.115                         PHL-ISA3        -
TCP     -                                               -
10/29/2008 2:12:16 PM   7964    0       0       0               0x0
Firewall        -       10/29/2008 10:12:16 AM  172.17.200.10   25
SMTP Server     Initiated Connection    SMTP Server (Inbound)
209.120.230.115         External        Internal        -       -
0x0 ERROR_SUCCESS       0x0



Original Client IP      Client Agent    Authenticated Client    Service
Server Name     Referring Server        Destination Host Name
Transport       MIME Type       Object Source   Source Proxy
Destination Proxy       Bidirectional   Client Host Name        Filter
Information     Network Interface       Raw IP Header   Raw Payload
GMT Log Time    Source Port     Processing Time Bytes Sent      Bytes
Received        HTTP Status Code        Cache Information       Log
Record Type     Authentication Server   Log Time        Destination IP
Destination Port        Protocol        Action  Rule    Client IP
Client Username Source Network  Destination Network     HTTP Method
URL     Result Code     Error Information
209.120.230.115                         PHL-ISA3        -
TCP     -                                               -
10/29/2008 2:12:16 PM   7964    62      146     0               0x0
Firewall        -       10/29/2008 10:12:16 AM  172.17.200.10   25
SMTP Server     Closed Connection       SMTP Server (Inbound)
209.120.230.115         External        Internal        -       -
0x80074e24 FWX_E_CONNECTION_KILLED      0x0

Thanks!

Rob

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Rob Moore
Network Manager
215-241-7870
Help Desk: 800-500-AFSC


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