I will say I have been meaning to open a support request about this very timeout issue and then suddenly it seemed to stop, the last one occurred Tues at 8:15 PM PDT. John T -----Original Message----- From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of David Farinic Sent: Thursday, March 15, 2007 6:48 AM To: isalist@xxxxxxxxxxxxx Subject: [isalist] Re: GFI WebMonitor notification: Update Failed. To address this issue we added more server last week to our web farm and also proactively increased timeout from build 20070223. In WM4 builds we will also add diff updates to get AV updates much faster to customer's gateways. If you want to try new version (warning its not officially fully test released version) download it from : ftp://ftp.gfisoftware.com/temp/Netmon/del/20070309/webmonitor3.exe ftp://ftp.gfisoftware.com/temp/Netmon/del/20070309/changes.txt With Kind Regards David Farinic. P.S.: German users using gmx.de: please include application/force-download as scanned type to WM3 configuration as there is spreading Trojan via that email web service. Currently only Kaspersky detects it. _____ From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Harrison Sent: Thursday, March 15, 2007 2:25 PM To: ISA Community Subject: [isalist] Re: GFI WebMonitor notification: Update Failed. Use the logs, Luke. ISA logs all the traffic it actually sees. If you scan the logs for failed or denied traffic from the ISA itself (GFI WM), you might see what's happening. FWIW, I've been seeing lots of failed updates lately. Based on my own logs, it's clear that the GFI web farm is having "issues"; lots of 10060, 10054 errors (remote server fails to respond in a friendly manner). From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of Gene Sibbs Sent: Thursday, March 15, 2007 12:57 AM To: ISA Community Subject: [isalist] GFI WebMonitor notification: Update Failed. "GFI WebMonitor notification: Update Failed." GFI WEB Monitor: Norman virus scanning updates failed to be updated properly: Connection timed out what port do I need to open for this problem to go away? Also, My Symantec liveupdates keeps failing. what ports are needed? _____ Be a PS3 game guru. Get your game face on with the latest <http://us.rd.yahoo.com/evt=49936/*http:/videogames.yahoo.com> PS3 news and previews at Yahoo! Games. All mail to and from this domain is GFI-scanned. DISCLAIMER The information contained in this electronic mail may be confidential or legally privileged. It is for the intended recipient(s) only. Should you receive this message in error, please notify the sender by replying to this mail. Unless expressly stated, opinions in this message are those of the individual sender and not of GFI. Unauthorized use of the contents is strictly prohibited. While all care has been taken, GFI is not responsible for the integrity of the contents of this electronic mail and any attachments included within. This mail was checked for viruses by GFI MailSecurity. GFI also develops anti-spam software (GFI MailEssentials), a fax server (GFI FAXmaker), and network security and management software (GFI LANguard) - www.gfi.com