[infoshare] Fw: Best Buy
- From: "SHARON JOYNER" <darlenjoy@xxxxxxxxxxx>
- To: "NYI-L" <nyi-l@xxxxxxxxxxxxx>
- Date: Sat, 05 Jul 2008 22:24:07 -0500
----- Original Message -----
From: Norman Gibson
To: darlenjoy@xxxxxxxxxxx ; Radoslaw Mazon ; guest account ; gina1885@xxxxxxxxx
; marilyn.king@xxxxxxx ; mariciardz54@xxxxxxx ; Michael Cush ; Kareem Nisbett ;
kinggibson1624@xxxxxxxxx ; Lourdes Rodriguez ; Nestor Lopez ; Jenna Godino ;
Jason Marks ; vantaylor8@xxxxxxxxxx
Sent: Monday, June 30, 2008 1:21 PM
Subject: Best Buy
> Subject: FW: Best Buy
> Date: Tue, 24 Jun 2008 23:01:05 +0000
>
> Hi Folks,
>
>
>
> This email was sent to me and I had to forward it.
> Yesterday I bought a twin pack of flashlights from Sears
> and on the reciept it had a 6% repack fee if I returned the
> item. Read On!
>
>
>
>
>
> Dee
>
>
>
>
>
>
> To
>
>
>
> cc
>
>
>
> Subject
> Best Buy
>
>
>
>
>
>
>
>
> THIS IS IMPORTANT!
>
> IF YOU DON'T HAVE TIME TO READ IT NOW - PRINT IT OUT
> AND READ IT AT HOME.
>
>
>
> READ THIS - BEST BUY POLICY I BET YOU DIDN'T KNOW ABOUT
>
> If you purchase an item from, Wal-Mart, or Sam's Club,
> or JC Penney, or
> Sears, etc. and if you return that item (with the receipt)
> they will
> refund you your money (cash if you paid cash or a credit
> your account if
> paid by plastic).
>
>
> NOT SO WITH BEST BUY!
>
>
> READ THIS AND BE WARNED!
>
>
> I purchased a GPS for my car...a Tom Tom XL.S...from
> 'BEST BUY'. They
> have a store policy (sign hanging near register) that
> states that
> purchases must be returned within 14-days for a refund!
>
> After 4-days I went back to BEST BUY to return this GPS
> system. I
> brought it back in the original box and with all the items
> in place,
> along with
> all the paper work. In other words...this was returned to
> BEST BUY
> just
> as I received it....including the receipt.
>
> I explained to the lady, at the return desk, that I
> didn't find this
> item to work well with my car and wished to return it.
>
> The lady at the refund desk said, 'There is a 15%
> restock fee for items
> returned.' I said. 'A restock fee? NO ONE told
> me of this
> when I
> bought it.' 'Why that's outrageous!' I
> said.
> 'This means I would be
> losing $45.00!' She said, 'Yes, it goes by the
> price of the item.
> So
> it will be $45.00 dollars for you Sir.'
>
> I told her I thought this was outrageous and that all they
> would do is
> walk over and place it back on the shelf!!!
>
> To charge me $45.00 (of my own money) for restocking fee
> was absolutely
> ridiculous!
>
> She said that is was the BEST BUY store policy.
>
> I said to her, 'If more people were aware of this
> insane policy, they
> would not buy anything from this company!'
>
> I then went on, 'So you are saying that if I bought a
> $2000.00 computer
> and returned it, I would then be charged a $300.00 restock
> fee?'
>
> She said, 'Yes, 15%'.
>
> I then reluctantly said, 'FINE! Just give me my money
> back, minus the
> restock fee!'
>
> Next...she said, 'But...since the item is over 200.00
> dollars I can't
> give you your money back.'
>
> She said, 'Corporate has to do the refund. They will
> mail you a check
> in 7-10 days.'
>
> I said, 'WHAT?' It's my money!! I paid in cash
> for this! I want
> to buy
> a different type of GPS system...and now I have to wait 7
> to 10 days???
> Are you kidding me??'
>
> She said, 'Well, our store policy is on the back of
> your receipt.'
> I
> then asked her if she reads the back of HER receipts!
>
> She said, 'Well...NO...not really...only the
> front.'
>
> I said, 'Well...NEITHER DO I!'
>
> I then demanded to speak with a store manager.
>
> So the manager comes over and I explain everything to him,
> and he says,
> 'well...the clerk who checked you out should have told
> you about the
> policy when you purchased the item.'
>
> I said, 'Well...no one did! 'In fact' I said
> 'not only
> did no one
> bother to tell me about the restock fee...they failed to
> mention the
> corporate check refund crap too! The only thing ever
> discussed with me
> was your worthless extended warranty program.'
>
> He said, 'Well, I can give you the corporate phone
> number.
>
> I took the number.
>
> I called corporate.
>
> The guy said, 'Well, I'm not supposed to do this
> but I can give you a
> $45.00 dollar gift card and you can use it at Best
> Buy.'
>
> So I asked him, 'If I take this $45.00 gift card and
> buy
> something...and return it...would I be charged the 15%
> restock fee on
> that item?'
>
> He said, 'Yes...that's our policy!'
>
> I said, 'You can keep your gift card!!! I'm never
> shopping at BEST
> BUY
> again. If I would have been smart, I would have charged
> this on my
> credit card and then canceled the transaction! At least I
> wouldn't be
> out MY $45.00!'
>
> He didn't say a word.
>
> I informed him that I was going to e-mail everyone I could
> and give
> them a heads up on BEST BUY stores policy.
>
>
>
> So please pass this on. It could save you, as well as
> others, from
> having a bad shopping experience at BEST BUY.
>
>
>
>
>
> Vote for your city's best dining and nightlife.
> City's Best 2008.
>
>
>
>
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> _________________________________________________________________
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>
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