[icon-discuss] Re: service and technical support
- From: "Ottilie Lucas" <ottilie@xxxxxxxxxxx>
- To: <icon-discuss@xxxxxxxxxxxxx>
- Date: Sat, 08 Aug 2009 17:06:47 -0400
Hi All,
I just made a huge mistake. I then E-mailed and phoned APH and got replies
from both the phone and E-mail messages. I have had immediate response from
their tech report people each time I contacted them. They could not have
been more helpful. They solved every question until this one. I had to send
my BP back and the diagnosis was not good.
Just a note: Be sure that you only use the AC adapter that came with your
Icon or BP. I inadvertently plugged in the AC adapter to my Talkman and it
immediately fried the mother board of the BP. This was an expensive mistake.
I immediately labeled my BP charger. The BP is presently getting repaired. I
hope the turn around time is reasonable. I will let the list know how it
works out. I hope this tip will prevent someone else from making this
mistake.
Best,
Ottilie Lucas
----- Original Message -----
From: "Terri Pannett" <pann1@xxxxxxxxxxx>
To: "Icon Discussion List" <icon-discuss@xxxxxxxxxxxxx>
Sent: Saturday, August 08, 2009 3:43 PM
Subject: [icon-discuss] service and technical support
Hi,
I would like to know what kind of experience for technical support and
customer service people have received from LevelStar? All I get when I
try their 800 number are recorded messages and voicemail. I have never
gotten a live person. I have also sent email and I haven't received an
answer.
Terri Amateur Radio call sign KF6CA.
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For answers to the most frequently asked questions about Icon and Braille
+, Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
LevelStar or APH then consider sending your message to
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Icon Discuss Mailing List
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//www.freelists.org/list/icon-discuss
To unsubscribe from the list send a blank message with unsubscribe in the
subject line to:
icon-discuss-request@xxxxxxxxxxxxx
To post to this list, send your message to:
icon-discuss@xxxxxxxxxxxxx
For answers to the most frequently asked questions about Icon and Braille +,
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html
Other related posts:
