I would either set the power off to the maximum; or set it to never. I am hoping that power off issue while down loading gets resolved, but I think that is a known issue. That, or you need to remember to hit the status button periodically to keep it from shutting off. I personally decided to set the auto shut off to never back when it caused problems and just take care to turn it off when I was finished so as not to run the battery out. It is a drag when e-mails vanish like that. I've had that happen with computers as well that got flakey in the middle of retrieving messages. Best of luck, Richard -----Original Message----- From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Crystal French Sent: Friday, May 09, 2008 6:19 AM To: icon-discuss@xxxxxxxxxxxxx Subject: [icon-discuss] power off question Hi, Last night, I went to download email. I have my email set to delete messages from the server, and the power off is set to the default. The download seemed to be taking a long time, and I checked the status, which said it was downloading 44 messages. I was not doing anything else with the Braille Plus at the time, and let it continue, figuring that there might be an attachment which could be holding things up. Then, the unit said it had reached a period of inactivity, and shut itself off. The click and snip sound had still been going when it shut itself off. I turned it back on at once, and did still seem to be in the email program. I hit cancel, but the unit had gone into flakey mode at that point. I did a reboot, and things went back to normal. However, when I went back to email, my 44 messages, which had not downloaded had disappeared into Cyber Space, no doubt lost forever. My question is, should the unit have powered off like that when it was still trying to download email? If, an attachment was the problem, is there a way to request the email program to not download attachments? I tried to find such a setting, but didn't find it if it is there. Not a happy camper about the lost messages, but would like to know how to prevent this from occurring again. Crystal Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html