[icon-discuss] Re: Way to Go

  • From: "kaye zimpher" <kayezimpher@xxxxxxxxxxxxx>
  • To: <icon-discuss@xxxxxxxxxxxxx>
  • Date: Thu, 31 Jan 2008 18:14:40 -0500

Even the computer that my work (a professional setting) provides does not always act as stable as the Icon has since version 1.06.21. I have to say that the folks at Levelstar have really assisted me when my Icon went astray. When I first purchased it in July of last year I had tons and tons of issues. I called and called and called and called again and each time I was met with patience and respect and helpfulness. I hope for this technology to reach beyond our wildest dreams just like everyone else, but I also know that a quality product takes time and effort and if they released a crummy pda with a crummy gps and cell phone module then we would complain about that too. So, I don't mind giving the developers time to make us the best pda accessible for the blind on the market. 

I use my Icon for everything and by far I have no complaints.
Kaye
----- Original Message ----- From: "Pamela Coats" <pmcoats00@xxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Wednesday, January 30, 2008 6:56 PM
Subject: [icon-discuss] Re: Way to Go
Just curious, but as a professional what product do you use in the tech arena that works perfectly every time and never needs a reset, Especially one that is so new on the market? 
I also am a professional and I would like to find such a product, <smile>.
----- Original Message ----- From: "denise avant" <dravant@xxxxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Wednesday, January 30, 2008 2:44 PM
Subject: [icon-discuss] Re: Way to Go



here is my concern, when i report a bug, i am told for example it's my
e-mail client. it's plainly not because i have other wireless p.d.a. devices that deal with receipt of e-mails just fine. or if its sync, and a portion of my calendar and contacts disappear when syncing then i am told to reset 
the unit. i am a professional, and haven't yet felt like i could rely on
this adaptive software.
right now its a fun device with potential.


-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of MICHAEL MCCARTY
Sent: Wednesday, January 30, 2008 10:58 AM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: Way to Go

Bugs are being fixed, with each release of the software, things have, and
will continue to improve. I can't think of a time a customer has ever been 
blamed for speaking out about a bug, that's what the three or four email
lists are for.  The folks who are working on this product are asking, and
listening to your suggestions and bug reports. We have some priorities that 
may differ from what most folks want, I'd love to see a few myself, but I
understand that students come first, and their needs are primary, that's the 
mission of APH, so that is the natural way of things.


Michael McCarty
Fred's Head Database Coordinator
American Printing House for the Blind
Phone: 502 899-2396
Fax: 502 899-2363
www.aph.org
www.FredsHeadCompanion.blogspot.com
BlindBargains.com best blog of 2007


dravant@xxxxxxxxxxxxx 01/30/08 11:35AM >>>
all i want right now is for the bugs to be fixed. and for customers not to be blamed when we report a feature that is not working as it should such as 
the sync program.


-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of MICHAEL MCCARTY
Sent: Wednesday, January 30, 2008 10:23 AM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: Way to Go

Cory
Thank you for saying good things about Levelstar and APH. So many times we get into asking why don't we have this, and why don't we have that, it can really sound like we're being difficult. You are right, the Icon/Braille+ 
is ahead of the times when you consider all the features it packs in one
small unit.  Yes, there is a player that can already read the NLS Talking
Books, but it doesn't do the rest of the things a Braille+/iCon can do.
Yes, there are notetakers but none of them have a 30 gig hard drive and are 
this size, and yes, there are PDAs for the sighted that we can't use and
this unit brings all that functionality to us and it is accessible.
Not only is this a great unit for the technology, but remember this, it also gives blind and visually impaired people the opportunity to have employment and to create something for other blind and visually impaired people to use and that may bring them a chance at employment. For those who say the unit 
is not progressing fast enough, I say, what more do you want from this
little box?
For the record, I manage the Fred's Head Database and do not work directly 
on the Braille+ for APH.  I am a user of the product and I love it.

Michael McCarty
Fred's Head Database Coordinator
American Printing House for the Blind
Phone: 502 899-2396
Fax: 502 899-2363
www.aph.org
www.FredsHeadCompanion.blogspot.com
BlindBargains.com best blog of 2007


cnoc78@xxxxxxxxx 01/30/08 09:39AM >>>

Hi all,
I just wanted to take a moment and give Level Star and APH a huge round of 
applause for there tireless work on the Icon and Braille Plus.  The new
Audible and NLS support you demoed last night looked totally awesome and I can not wait to try it out. These new features you continue to include make 
the Icon and Braille Plus years ahead of the competition.

Keep up the hard work,

Cory

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