[icon-discuss] Re: NLS key & reporting a problem
- From: "Jenny Axler" <jaxler@xxxxxxxxxxxxx>
- To: <icon-discuss@xxxxxxxxxxxxx>
- Date: Sat, 5 Apr 2008 15:37:07 -0700
I am making the assumption that you have registered and have received the
approval email and downloaded your key through the System Updater?
When you send a problem report, it goes directly to LevelStar or APH (depends
on whether you have an Icon or Braille +). Along with the information you give
them by filling out the form, your unit also sends along a snapshot of your
system so support staff can see exactly what's happening. They're not open on
weekends though, so it won't get looked at until Monday morning.
jenny
----- Original Message -----
From: Barbara Corner
To: icon-discuss@xxxxxxxxxxxxx
Sent: Saturday, April 05, 2008 3:00 PM
Subject: [icon-discuss] NLS key & reporting a problem
I can't get the NLS books to work on my unit-and I've tried reinstalling the
books, and rebooting the unit. I still get a message that I'm not authorized
to play the books.
I use the report a problem feature..and I'm wondering what happens after
I've sent in my problem?
Any other ideas for resolving the NLS issue?
thanks!
Bar & Luxy (the Deluxe model of the black lab)
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