[haiku-web] Re: Do we want a ticket system?
- From: Matt Madia <mattmadia@xxxxxxxxx>
- To: haiku-web@xxxxxxxxxxxxx
- Date: Mon, 23 Nov 2009 19:26:30 -0500
On Mon, Nov 23, 2009 at 14:17, Oliver Tappe <zooey@xxxxxxxxxxxxxxx> wrote:
> as it is related to the current discussion about e-mail addresses, I like to
> suggest that we make use of a ticket system like OTRS or RequestTracker.
>
> This could be used for all communication with the outside world:
> - official correspondence with companies or organizations
> - website problems
> - haiku-inc matters
>
> The advantages would be that all the communication would be trackable,
> there'd be a well-defined escalation system and it'd be easy to add internal
> comments to tickets, which could not be seen by the outside world.
This certainly seems appealing.
How would the outside world interact with it?
At the very least for use as a collaborative non-coding tasks system,
it sounds ideal.
--mmadia
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