Fort Wayne Journal Gazette - Fort Wayne,IN,USA Tuesday, April 12, 2005 Internet tasks confound blind users, study finds By Abigail Tucker, Baltimore Sun Ellen Ringlein of Baltimore clicks efficiently with a cane through strange hallways. She tours alien cities without the help of a guide dog or anyone else. And, yet, in the comfort of her own office, Amazon.com seems impossible to navigate. Earlier this month, Ringlein spent a half-hour on the Web site trying to locate the audio version of the book her church club was reading, but the speech-synthesizing machine she and other blind people use to surf the Net just rattled minutes of gibberish. "Imagemaplinkrefequals!" it barked. And, "blankblankblank!" The Web site offered no easy way to avoid this nonsensical spiel, which was mostly a narration of the links at the top of the page, Ringlein said. And even when she finally discovered where to type in the title she wanted, the results were hard to decipher. "OK, now they're talking about delighting your valentine," she said, as the computer spat out an advertisement. "I just want to know how much the audio book is. I know it's here, but I can't find it." Actually, the screen wasn't even displaying the correct page. Frustrating experiences like this are why one Towson University professor recently partnered with the Baltimore-based National Federation of the Blind to map the struggles of the blind online. Jonathan Lazar is studying how the Internet fails blind users and will share his findings in the summer with webmasters and software designers who aren't legally compelled to make their products accessible, but could change lives by doing so. The study follows 100 or so users in Baltimore and elsewhere as they perform everyday functions online: buying additional cell phone minutes, checking e-mail, browsing CNN.com, downloading music, researching medical problems, looking for Delta Air Lines tickets - basically, stuff that everyone else does on the Net. But navigational problems eat huge chunks of blind people's time, Lazar is finding, and technical nuisances like spam, pop-up advertisements and security checks hinder searches. "What is annoying to a visual user becomes impossible for a blind user," said Lazar, the head of Towson's Computer Information Systems Undergraduate Program. David Nelson, president and chief executive officer of the League for the Blind and Disabled in Fort Wayne, is pleased to know someone is looking into ways to make the Internet more user-friendly for the blind. "The Internet has opened a whole new world for not only people who are blind, but for all people with disabilities," he said. "It's a great source of information." But a common problem facing people he works with who are blind is pictures, graphics and charts that have no captions or explanations. Although a person who sees might not read this information, it is necessary for someone who cannot see the visual elements of a Web site, Nelson said. "It's something most people don't think of and probably don't have an occasion to think of." He estimates about 1 percent of northeast Indiana's population is blind or has serious vision problems.Most of these obstacles, however, can be overcome, Lazar said. "It's not the disability that causes the hardship," he said. "It's the way the technology is designed." His study identifies precisely when Web sites fall apart for blind users and how much time and energy they waste figuring out problems. Because the Internet allows for electronic commuting, communication and commerce, it has opened doors for most people with disabilities, but threatens to close some for the blind. "The Internet is designed for visual people, fundamentally," said Betsy Zaborowski, who runs the NFB's research and technology training institute. Only about a quarter of the 1.1 million blind Americans use computers, and of these many experiment with the Internet only in limited ways, Zaborowski said. Partly this is because blind people are often older and not techno-savvy, but it's also because the graphic-centric Internet is not designed for them. And yet it's vital that everyone have access, she said. Already there is a 74 percent unemployment rate among blind adults. If the blind don't adapt to the Internet, they'll lack vital job skills. But first the Internet must adapt to them. Yet accommodating blind users is neither expensive nor difficult, Lazar said, especially if provisions are made in the first stages of Web site design. "You don't have to sacrifice your Web page for accessibility," Nelson said. "You can have both." He suggests Web designers run their sites through a free service -http://bobby.watchfire.com/bobby/html/en/index.jsp - that the league uses to make sure its Web site is accessible. "This is a neat little thing people can do . to check their own Web site," he said, "if you want to open your beautifully designed Web site to people who can't see it." To navigate the Internet, blind people use screen readers - speech-synthesizing machines that narrate text at auctioneer-speed - or Braille keyboards, which transfer information into bumps that rise and fall beneath the user's fingertips. Although useful, these devices have limitations.They can't interpret graphics like pictures and logos, and they can't scan. Instead they read every word of text, rattling off links that a sighted user could dismiss with a glance. But site designers can layer captions beneath pictures and add shortcuts that bypass superfluous links. These sanity-saving adjustments are usually encoded "behind the scenes" and don't change the Web site's look, Lazar said. In the private sector, though, it's usually up to individual webmasters to embrace the accessibility guidelines, because federal courts haven't ruled definitively on whether the Internet is a public space that must be available to everyone, said Daniel Goldstein, a lawyer for NFB. Some companies, including Amazon.com, offer alternative versions that are streamlined for the visually impaired, although many blind users - Ellen Ringlein, for instance - don't know they exist. Other companies have applied accessibility guidelines to their main sites. But across-the-board accessibility is necessary, according to James Gashel, the NFB's executive director for strategic initiatives. "The electronic infrastructure is being built today," he said. "If we miss this, we won't have jobs, we won't have opportunities, we won't have normal lives." Rhea Edmonds of The Journal Gazette contributed to this story. http://www.fortwayne.com/mld/journalgazette/living/11374039.htm ** To leave the list, click on the immediately-following link:- ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** guispeak-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq