Hi Lisa thanks for your email, good to hear from you, sorry your microphone and headset have gone out the window again I have been having problems in that department myself and they are not sorted yet, but at least my headset works and of course I have my phone as a back up, yes it is very cold here it has been minus one here today the only thing I can say is that we didn't have any snow, we don't get it very often in our part of the country. I am glad that you and Dotty are both ok and keeping warm, I look forward to hearing from you when you get things sorted out, take care from your friend Jenny M