[guide.chat] FW: Interesting fact about Call Centres operating outside UK
- From: "elaine nutley" <e.nutley@xxxxxxx>
- To: "Jane Balmforth" <janieb1958@xxxxxxxxxxxxxx>, "Debbie Berkinshaw" <darrenanddebi@xxxxxxxxxxxxx>, "Catherine bessant" <catherine.bessant@xxxxxxxxxxxxx>, "Ann Coleman" <m.acoleman@xxxxxxxxxxxxxx>, "Nicola Daley" <n_daly@xxxxxxxxxx>, "Dawn" <dawn537@xxxxxxxxxxxxxx>, "Mike Douel" <m.douel@xxxxxxx>, "Claire Evans" <claire@xxxxxxxxxxxxxxxxxxxxxxxxx>, "Marion Foster" <marion331@xxxxxxxxxxx>, "Jenifer Furnell" <jenifer.furnell@xxxxxxxxx>, "Wendy Gentle" <wendygentle@xxxxxxxxxx>, "Mark Griffiths" <mark.griffiths34@xxxxxxxxxxxxxx>, "bob griffiths" <bobgriff@xxxxxxxxxxxx>, "Guide Chat" <guide.chat@xxxxxxxxxxxxx>, "Gina Mousley" <ginamousley@xxxxxxxxxxxxx>, "Sheila And Brian" <bj.knight007@xxxxxxxxxxxxxx>, "Stan Smith" <stanley782smith@xxxxxxxxxxxxxx>, "Shirley Springett" <tripleckickerswdc@xxxxxxxxxxxxx>, "Joyce Welsh" <jwelsh123@xxxxxxxxxxxxxx>
- Date: Wed, 23 Feb 2011 18:42:46 -0000
Did
you know that you have the right to speak to a UK
person when you call a company for a service or
whatever.
I
never realised that this is a proactive way of
bringing jobs back to the UK.
Any
time you call a company about a problem with a
credit card, bank account, computer, product,
etc and you are answered by a person in a call
centre abroad, e.g. In India, try this: As
soon as you realise that the customer service
person
is not in the UK (you can always ask if you are not
sure about the accent), please very politely
(very politely - this is not about trashing
other cultures) say, "I'd like to speak to a
customer service person in the United Kingdom."
The rep might suggest talking to his/her
manager, but, again, politely say, "Thank you, but
I'd like to speak to a customer service person in
the UK .." YOU WILL BE IMMEDIATELY CONNECTED to a
rep in the UK.. It only takes a few seconds to
have your call re-directed to the UK .
Tonight when I got redirected to a UK rep, I
asked again to make sure - and yes, she was in
Swansea. Imagine if tomorrow, every UK citizen
requests a UK rep, how that would impact the number
of extra UK jobs needed. Imagine what would
happen if every UK citizen insisted on talking to
only UK phone reps from this day on. Remember - the
goal is to restore jobs back here at home -
not to be abrupt or rude to a foreigner.
If
you agree, please tell 10 people you know and tell
them to tell 10 people they know.
This is definetly the case with
the Insurance Co. I used to work for as our Call
Centre in India as part
of their contract they
have to transfer anyone through to the UK if
requested (they will try very hard not to) .
Equally
it doesn't mean to say you will get better service
from a Call Centre in UK ! But the company took
away over 1200 jobs to India from UK. They did
it over a period of three years from area to area
so
as not to alert the press and get bad publicity. It
only affected the Direct side of the company not
the
Broker or Commercial
side.
Other related posts:
- » [guide.chat] FW: Interesting fact about Call Centres operating outside UK - elaine nutley
