[gptalk] Re: USB DRIVE Problems winxp boot-->GPO settings?
- From: "Piet Slaghekke" <pslaghekke@xxxxxxxxxxxxxx>
- To: <gptalk@xxxxxxxxxxxxx>
- Date: Sat, 9 Jun 2007 22:22:20 -0400
OK the final resolutions to this problem: Thanks for all the help everyone!!
Here from Symantec:
Dell Optiplex 745 computers cannot start in normal mode after installing
Symantec AntiVirus 10.1
Symptom
Dell Optiplex 745 computers cannot start in normal mode after installing
Symantec AntiVirus 10.1
You install Symantec AntiVirus 10.1 or Symantec Client Security 3.1 to a Dell
Optiplex 745 computer with a dual core chip. When you restart the computer,
Windows cannot start in normal mode.
Resolution
Symantec is investigating this problem to determine a solution. This document
will be updated when new information or a solution is available.
To work around the problem, create the UseVolumeInfoList registry value and set
the value to 0. Then, restart the computer.
________________________________
WARNING: In the next steps you will edit the Windows registry. Back up the
registry before you make any changes to it, because incorrect changes to the
registry can result in permanent data loss or corrupted files. Modify only the
registry keys that are specified.
For instructions, see How to back up the Windows registry
<http://service1.symantec.com/support/tsgeninfo.nsf/docid/199762382617> .
________________________________
To create the UseVolumeInfoList registry value
1. On the Windows taskbar, click Start > Run.
2. In the Open box, type the following text:
regedit
3. Click OK.
4. In the Windows Registry Editor, in the left pane, go to the following
key:
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Storages\Filesystem\RealTimeScan
5. Right-click the RealTimeScan key, and then click New > DWORD Value.
6. Type UseVolumeInfoList for the value's name, and then press Enter.
7. In the right pane, double click the UseVolumeInfoList value.
8. In the Value data box, type 0
9. Click OK.
10. Restart the computer.
To ensure the best performance, Symantec recommends that you update the
Symevent drivers as well. For instructions, read the document Updating the
Symevent files
<http://service1.symantec.com/support/ent-security.nsf/docid/1998092408260848> .
________________________________
From: gptalk-bounce@xxxxxxxxxxxxx on behalf of Piet Slaghekke
Sent: Fri 6/8/2007 7:34 PM
To: gptalk@xxxxxxxxxxxxx
Subject: [gptalk] Re: USB DRIVE Problems winxp boot-->GPO settings?
So I re-did my win xp install again. Made sure not to leave the usb drive in
the drive during reboots or install. and the same thing happened again!!
Did a few diagnostic boots no win.ini, no services, no system.in, no
start up items.. all of this did not help.
Finally I uninstalled Symantec Antivirus Enterprise 10.1 and the issue went
away!!!
I wonder what is going on here??
________________________________
From: gptalk-bounce@xxxxxxxxxxxxx [mailto:gptalk-bounce@xxxxxxxxxxxxx] On
Behalf Of Piet Slaghekke
Sent: Monday, June 04, 2007 6:08 PM
To: gptalk@xxxxxxxxxxxxx
Subject: RE: [gptalk] Re: USB DRIVE Problems winxp boot-->GPO settings?
OK I did the new xp install and followed your directions. It booted into the
original XP install no problem!!!
but then when I rebooted the same problem emerged. This did not happen if I
did not log in but rebooted from the CTRL-ALT-DEL screen, but as soon as I
logged in as admin and then rebooted the problem emerged again??
seems the admin user account must be making a change in some boot files.
I am working on a new install on another machine as I trouble shoot this one.
the new install is to be imaged and installed on multiple pc's. If I can fix
the problematic image it will save me time..
thanks for all the help so far!!
________________________________
From: gptalk-bounce@xxxxxxxxxxxxx on behalf of Omar Droubi
Sent: Mon 6/4/2007 1:21 PM
To: gptalk@xxxxxxxxxxxxx
Subject: RE: [gptalk] Re: USB DRIVE Problems winxp boot-->GPO settings?
Are there any files on the jump drive "ntdetect or ntloader.exe"
You are not dead in the water but you may need to start a dual boot install to
fix your existing OS/
here is an example of how that may work:
1. put the jump drive in your pocket
2. Start a new XP install from CD on the same machine when the install finds an
existing install choose not to upgrade it and choose not to overwrite the
drive. you will need to specify a different path for the install not
c:\windows-- choose something different for the install path like c:\winXP
3. after you get through the dos based install and it reboots just power off
remove the cd and boot up
4. Now you should have multiple boot options and you should be able to choose
the original installation
5. now you should be able to clean up the boot.ini file to have only the 1
original entry- also dump the c:\winxp folder
I have come across this a few times when people have installed the OS or the
network or hard drive controller drivers using a USB stick. The common thread
was that the USB stick was in the system from power up all the way through the
install.
Another clue would be in Disk manager with the USB drive installed you may see
a reference to system or boot on the drive itself-but you are past that now.
Omar
________________________________
From: gptalk-bounce@xxxxxxxxxxxxx on behalf of Piet Slaghekke
Sent: Mon 6/4/2007 9:52 AM
To: gptalk@xxxxxxxxxxxxx
Subject: [gptalk] Re: USB DRIVE Problems winxp boot-->GPO settings?
Funny thing.. now after doing a fixboot and fixmbr in the recovery console, the
machine won't boot even if the usb drive is installed!!
________________________________
From: gptalk-bounce@xxxxxxxxxxxxx [mailto:gptalk-bounce@xxxxxxxxxxxxx] On
Behalf Of Piet Slaghekke
Sent: Monday, June 04, 2007 12:50 PM
To: gptalk@xxxxxxxxxxxxx
Subject: [gptalk] Re: USB DRIVE Problems winxp boot-->GPO settings?
Thanks Darren!
the system will only boot with the specific jump drive, in 1 specific usb port.
I did a fixmbr and fixboot
no luck.
boot.ini is ok
I will try resetting all gpo settings and see what happens.
.
________________________________
From: gptalk-bounce@xxxxxxxxxxxxx [mailto:gptalk-bounce@xxxxxxxxxxxxx] On
Behalf Of Darren Mar-Elia
Sent: Sunday, June 03, 2007 5:17 PM
To: gptalk@xxxxxxxxxxxxx
Subject: [gptalk] Re: USB DRIVE Problems winxp boot-->GPO settings?
It doesn't *sound* like a GPO problem but its really hard to tell with that. Is
there something special about that USB drive? In other words, will this repro
with *any* USB drive or just a particular one? The only thing I can think of is
that some part of the boot process is relying on checking that boot drive, but
its really hard tell from your description what part that is. In any case I
know of no policies off the top of my head that would cause this. Have you
tried removing all policies to see if the problem goes away?
Darren
From: gptalk-bounce@xxxxxxxxxxxxx [mailto:gptalk-bounce@xxxxxxxxxxxxx] On
Behalf Of Piet Slaghekke
Sent: Sunday, June 03, 2007 11:12 AM
To: gptalk@xxxxxxxxxxxxx
Subject: [gptalk] USB DRIVE Problems winxp boot-->GPO settings?
The strangest thing is happening:
My windows machine will only boot with a USB drive in the USB port.
It will boot in safe mode with or without the USB drive.
checked bios settings, set to boot only to the SATA HD and shut off booting
from USB.
This is what happens if I boot without USB drive: first the windows xp screen
comes up, then after a few seconds it will go to a black screen and do nothing.
Put the USB drive in reboot and it boots with no problems.
The only changes I have made are to the GPO settings. could something in the
GPO settings be causing this?
Thanks!
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