Hi Quicken people,
Today I went to do a one-step update for my accounts. They all came
through except for a Chase Credit Card. I tried repeatedly to one-step
it, and when that didn't work, I did a direct download from the Chase
site. The download happened, but when I went to open it in Quicken
(2018 Deluxe) it asked me which account I would like to associate it
with. I scrolled down until I found the proper account. So far so
good. But in my Quicken register, when I went there to view the newly
downloaded transactions, they were there--but all of my old transactions
disappeared! I may have somehow 'reset' or made a new instance of this
particular Chase account.
I am paralyzed, and don't know what to do. Should I try to restore the
last saved version? Is there a way to select only this one account to
restore? Or is there something else I need to do? I can't seem to find
info on how to deal with this problem, and clearly do not know how ask
the question properly!
BTW, when I opened Quicken today it did a big software update. My other
accounts seem fine, it is just this one Visa card from Chase.
Many thanks!
Chris
--
^..^<
