[GeoStL] Re: Garmin repairs

  • From: "Eric & Dayna East" <believer@xxxxxxxxxxxxx>
  • To: <geocaching@xxxxxxxxxxxxx>
  • Date: Tue, 22 Mar 2005 22:38:50 -0600

-
In the e-mail I sent them, describing my problem I opened by telling them how great their products are and how pleased I had been with their customer service the last time I sent my gps in to them.
Gotta put lot's of sugar on it!!! :-)

Eric






----- Original Message ----- From: "Roger" <rogbarn@xxxxxx>
To: <geocaching@xxxxxxxxxxxxx>
Sent: Tuesday, March 22, 2005 11:53 AM
Subject: [GeoStL] Garmin repairs


What didn't I do that everyone seems to have done right.  I sent
off an email to Garmin explaining my problems and hoping that they
would offer to repair it for free even though it is out of
warranty.  Instead, I got a polite email back saying:

Thank you for contacting Garmin International.
That can absolutely be repaired, sir.  How long have you had the
GPS?  If it's been less than one year, that would be fixed at no
cost to you.  If it's been more than one year than it is out
warranty, and the normal flat rate of $99 would apply.



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