[fvlc-l] Summary of Courtesy Card responses
- From: "Magno, Valerie D" <magno@xxxxxxxx>
- To: "'fvlc-l@xxxxxxxxxxxxx'" <fvlc-l@xxxxxxxxxxxxx>
- Date: Wed, 5 May 2010 15:34:58 -0500
That was fun! Here are my take-home notes. -Val Magno
Most Library Staff know there is a Courtesy Card option, some mention it to
patrons when the opportunity presents itself, but it is not actively promoted.
Courtesy cards are used mostly for access to Lawrence University. Demand seems
to be dropping, but can still be high (68 in 2009 for one library).
Widespread coverage is convenient: Convenient to cover all of FVLC, and to
already have some kind of structure in place to "administer" it. From an ILL
standpoint, it's a great way to get things to the patron fast, and with less
tracking and paperwork on our part.
Used primarily by repeat customers or those who need something ASAP and cannot
wait for ILL. People who know about it and use it seem to like it, but most
patrons are not aware of it, or don't use it even if they are told about it.
Should only issue courtesy cards on library cards in good standing with
permanent addresses, not for temporary address such as half way houses or the
shelters.
Easy links:
FVLC: Courtesy Cards: http://www.focol.org/fvlc/cards.html
Courtesy Card Procedures:
http://www.focol.org/fvlc/handbook/policies.html#courtesy
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- » [fvlc-l] Summary of Courtesy Card responses - Magno, Valerie D
