Can't think why it wouldn't be possible. But it is most likely a client side application. Unless you expand the goal to be time received to time replied. I would guess that you could use a client-side collection mechanism that looks at the MAPI properties to include the open time and if MAPI stores it, the reply time (realistically, reply is something that to the system is a new message. The MUA just handles it differently depending on the client type and often prepends the RE: portion we're accustomed to seeing). Otherwise, you're stuck with something that pops up on a message event and counts the time till send. One other idea that comes to mind would be to use an event synch. You could use a client side app that tags the message in the headers, and an event synch that reads that line and computes the time difference. To be effective, it would have to be on every server with mailboxes you wanted to watch. Just some random thoughts. Hopefully more helpful than distracting :-) Al -----Original Message----- From: David Liles [mailto:dave@xxxxxxxxxxxxxxxxxxx] Sent: Wednesday, September 17, 2003 3:08 PM To: [ExchangeList] Subject: [exchangelist] response clock http://www.MSExchange.org/ We would like to know how feasible it is to configure some sort of clock that begins counting time when an email is opened for reply. This would be used for billing purposes so we can track how much time is spent replying to client emails. Does anyone know if something like this is possible? Thanks ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: al.mulnick@xxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub')