Hi Folks Has anyone ever came across this issue with Outlook 2000/Exchange 2000..(all patches and sp's to date applied). If a certain user receives an html mail with an embedded picture...the email will not print. If a certain user receives an html mail with an embedded picture and an attachment...the email will not print...but the attachment does. It can't be converted to plain text either....the tabs grayed out, although if I click the forward button it can be converted to plain text...and printed.. albeit without the graphic of course. This happens no matter if it is her pc or another pc...(roaming profile). I spent 2 hours at it today...cant see anything wrong...killed the profile and recreated it...no difference...works fine for everyone else.,,,definately not a permission thing. help!!!! Steve This E-Mail is confidential. It is not intended to be read, copied, disclosed or used by any person other than the recipient named above. Unauthorised use, disclosure, or copying is strictly prohibited and may be unlawful. Optimum IT Solutions disclaims any liability for any action taken in connection of this E-Mail. The comments or statements expressed in this E-Mail are not necessarily those of Optimum IT Solutions or its subsidiaries or affiliates. administrator@xxxxxxxxxxxxxxxxxxxxxxxxxx