Delores Its an issue with the AOL browser and has been around for a long time, what I would get them to do is launch AOL to get the connection to the Internet, minimize it and open Internet Explorer to access OWA, see if that helps. Mark Fugatt MCSE, MCT, Microsoft Exchange MVP Pentech Office Solutions Inc www.4mcts.com Tel: 585 586 3890 Fax: 585 249 0316 Cell: 585 576 4750 Visit www.msexchange.org for valuable information about Microsoft Exchange -----Original Message----- From: Elias, Delores [mailto:delias@xxxxxxxxxx] Sent: Tuesday, January 21, 2003 4:44 PM To: [ExchangeList] Subject: [exchangelist] OWA http://www.MSExchange.org/ I have a user who is trying to access OWA. He is using AOL. He is able to logon from the logon.asp page. However, after he enters his username and password, he receives a message that says "unable to get renderer". I've searched MS KB and did a google search and could not find anything about this message. We have Exchange 5.5, sp4; W2k, sp3. As far as I know (meaning I've had no other complaints), it is working fine for other users. Could anyone give me any insight? Thanks Delores ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: mark@xxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub') **************************************** The information supplied in this message may be legally privileged. If you are not the intended recipient of this message, the sender does not intend delivery to you to waive any privilege or right pertaining to this message. If you have received this message in error, please immediately notify the sender by return e-mail, and delete the errant message. Thank you.