• From: "Mark Fugatt" <mark@xxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 21 Jan 2003 16:57:18 -0500

Its an issue with the AOL browser and has been around for a long time,
what I would get them to do is launch AOL to get the connection to the
Internet, minimize it and open Internet Explorer to access OWA, see if
that helps.

Mark Fugatt
MCSE, MCT, Microsoft Exchange MVP
Pentech Office Solutions Inc
Tel:  585 586 3890
Fax: 585 249 0316
Cell: 585 576 4750
Visit for valuable information about Microsoft

-----Original Message-----
From: Elias, Delores [mailto:delias@xxxxxxxxxx] 
Sent: Tuesday, January 21, 2003 4:44 PM
To: [ExchangeList]
Subject: [exchangelist] OWA

I have a user who is trying to access OWA.  He is using AOL.  He is able
to logon from the logon.asp page.  However, after he enters his username
and password, he receives a message that says "unable to get renderer".
I've searched MS KB and did a google search and could not find anything
about this message.
We have Exchange 5.5, sp4; W2k, sp3.  As far as I know (meaning I've had
no other complaints), it is working fine for other users.
Could anyone give me any insight?
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