• From: MJ <mjtech@xxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 13 Dec 2005 20:53:50 -0500

1.      Check all the rules on that user's mailbox fro within outlook and if
possible disable/remove them.
2.      Clear the cache by disabling the cache mode, and then re-enable it.
3.      Make sure there're no folders inside the inbox folder.

I hope something will click and you get this problem resolved.

-----Original Message-----
From: Chris Ruci [mailto:cruci@xxxxxxxxxxxxxxxxxxxxxx]
Sent: Tuesday, December 13, 2005 8:09 PM
To: [ExchangeList]
I have just come across something strange. Maybe someone can shed some light
or ideas.  I have been pulling my hair out on something stupid like this. I
have 2003 Exchange Enterprise, OWA, Blackberry Server, Server 2003
Enterprise environment.  I have a user who out of the blue receives emails
on her blackberry no problem, receives her emails in her OWA no problem,
received mail in outlook filtered into folders through rules no problem BUT
if the mail comes into her inbox it does not show in outlook. IN OWA it
shows in her inbox. If I take the email in OWA and move it to any folder,
then go to outlook it will show as unread email in the folder. If I take
that same email and move it to her inbox in OWA it will not show.  This
happens on any computer! Nothing in event log!  I'm at wits end. Ant having
her stay in OWA is not an option. Does this make sense?

Chris Ruci
Network Administrator
P: 727 868 8373 ext 160
F: 727 868 9471
T: 866 747 2700
E: cruci@xxxxxxxxxxxxxxxxxxxxxx

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