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Follow Up Calls Computer Software Service Fraud
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There is concern that victims of previous Computer Software Service
Fraud (CSSF) are being re-targeted for “owed money”. The National Fraud
Intelligence Bureau (NFIB) reports that CSSF scammers are returning to
contact previous victims, requesting that they pay money owed for a fake
malware protection service they had provided. Alternatively, the
fraudster will ask for a new subscription fee in return for protection
from a new threat. The victims that have made payments to the fraudsters
have done so via credit/debit card payments. In some instances
threatening and aggressive language has been used against victims, as
part of the attempt to coerce them into sending money.
Computer Software Service Fraud involves the victim being contacted,
told that there is a problem with their computer, and that for a fee
this issue can be resolved. The aim of the fraudster at this point is
usually to gain remote access to the victim’s computer and,
subsequently, access to their online banking account. No fix actually
occurs. The victims will often be cold-called or will receive a pop-up
on their computer, prompting them to phone the suspect.
Since the beginning of this year (2018), the total loss for repeat
victims of CSSF has been reported as £16,712.85. The National Fraud
Intelligence Bureau has noticed an increase in such reports since the
beginning of May.
_*Protect Yourself*_
• If you receive such an unsolicited call or pop-up, do not make a
payment. Always ensure you know who you are talking to. If in doubt,
hang up immediately.
• *Do not allow remote access to your computer.*
• *Don’t be rushed or pressured into making a decision*. Under no
circumstances would a genuine bank, or another trusted organisation,
force you to make a financial transaction on the spot; they would never
ask you to transfer money into another account for fraud reasons.
Remember to stop and take time to carefully consider your actions.
• *Listen to your instincts.* If something feels wrong then it is
usually right to question it.Criminals may lull you into a false sense
of security when you are out and about or rely on your defences being
down when you’re in the comfort of your own home. They may appear
trustworthy, but they may not be who they claim to be.
For more information about how to protect yourself online, visit
www.cyberaware.gov.uk <http://www.cyberaware.gov.uk/>and
takefive-stopfraud.org.uk
If you have been a victim of fraud or cybercrime, report it to us at
Actionfraud.police.uk, or by calling 0300 123 2040.
*/Message Sent By/*
Action Fraud (Action Fraud, Administrator, National)
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