HI Laura, This indicates that there is either a faulty solenoid or solenoid drive transistor. It will have to be serviced to correct that I'm afraid. Regards, Nigel Herring Pentronics Service & Support of Adaptive Technologies for the Blind & Vision Impaired 27 Birkdale Circuit Glenmore Park NSW 2745 Tel. +61 2 4735 7355 Email. service@xxxxxxxxxxxxxxxxx Web. www.pentronics.com.au <http://www.pentronics.com.au/> _____ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Laura Brauer Sent: Monday, 10 September 2012 12:33 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] embossing issues with an Index Basic D embosser Hello, I am looking for some input regarding a problem I'm having with my Index Basic D embosser. A block of cells is being left blank in each line. I experimented with a full page (25 lines) of 40 full cells and the first 19 cells are embossed as are the last 14 cells of each line. There is a block of 7 cells which are not embossed. The Braille that is produced is correctly formed and aligned. There is simply a column 7 cells wide without Braille. When embossing text from a file produced for one of my customers the text that should appear in those 7 cells is skipped as if I had a series of 7 blank cells in my file. I would appreciate hearing from anyone who has had a similar experience as to how it was resolved. Thank you. Laura J. Brauer Cat's Meow Braille Transcription P. O. Box 8289 Wichita, KS 67208-0289 (316) 619-4750 info@xxxxxxxxxxxxxxxxxxx www.CatsMeowBraille.com <http://www.catsmeowbraille.com/> CMBT LOGO FILE