Hi Terri, The other moderators may not agree, but personally speaking, I consider the topic of "good quality braille" one worth pursuing. If a braille utility bill system is set up properly, by its very nature, it should produce braille which is at least acceptable. My take over here in the UK would be to write to the Public Relations department of company who sent you the bill, tactfully pointing out specific errors in the translation, such as the incorrect translation of e-mail and web addresses, and suggest that perhaps their braille translation software may be out of date. Mention that there are also some issues of a technical, braille specific nature, which you would be happy to explain to someone with a knowledge of braille. But don't get too technical as the first reader of your letter will be unlikely to even know what braille is, never mind what the mistakes mean to the braille reader. Finally, thank them for making the effort to produce and express your sincere appreciation of same, offering further help if they wish to contact you. In nine out of ten cases where I've seen this done over here, it has usually resulted in steps being taken to correct the problems. You are after all a customer, and can take your business elsewhere. They don't want to loose paying customers. George. -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Terri Pannett Sent: 17 September 2008 02:50 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: Braille Bills Hi, Mike and List, If I knew who brailled the bills, I'd like to communicate with them directly about their mistakes. The bills were brailled by two different people or agencies. One was brailled on 8.5 by 11 paper embossed single-sided. It was in textbook format. They missed surrounding some of the the computereze with the codes. There was 20 pages of loose paper. The second bill was worse. It was brailled on 11 by 11.5 paper with braille page numbers at the bottom and no print page numbers were included. Some of the braille was contracted, some wasn't, and computer braille codes were omitted from web sites and email addresses. It was embossed on both sides of the paper and the seven sheets were stapled together too close to the braille making some of the dots on one page unreadable. There were probably more errors, but I'd better quit before I get into trouble with the moderator. Terri Amateur Radio call sign KF6CA. * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *