[dbaust] taxis
- From: "Di Hartman" <diandjon@xxxxxxxxxxxxxxx>
- To: <dbaust@xxxxxxxxxxxxx>
- Date: Thu, 31 May 2012 13:16:34 +1000
Here is some information about taxi use for people with disabilities. This
information has come from Blind Citizens Australia, and I thoughtyou might
find useful.
Best wishes,
Di
1. Taxi Service: Key players
-Network service providers (NSPs)
The booking service company who you call to book for a taxi. In
metropolitan Melbourne the NSPs are: 13 CABS, Silver Top Taxi Service,
Platinum Taxi's and West Suburban Taxis. Most regional cities and
country towns have their own NSP.
-Taxi Drivers:
Are those who you come in direct contact with.
2. Your Rights:
In summary, taxi customers have the right to:
-a driver who is licensed and accredited
-choose a preferred route
-see the metered fare
-travel in a clean, tidy, well
-maintained and roadworthy cab
-have the air conditioning turned on or off
-have the music system turned off
-be accompanied by a guide dog or hearing dog
-refuse a multiple hiring
-use an EFTPOS facility where available
-use valid credit or debit cards as displayed in the cab
-be given a receipt or tax invoice for their trip
Driver's rights and responsibilities:
In summary, taxi drivers have the right to:
-ask for proof of ability to pay or request a deposit up to the
estimated fare
-refuse to take passengers or terminate a hiring if they are violent,
noisy, misbehaving, filthy or offensive.
Taxi drivers have a responsibility to:
-be courteous and helpful
-know and obey traffic laws
-not refuse a fare (other than for the reasons outlined above)
-know major routes and destinations
-understand and speak English
-take the most direct, practicable route
-be neat, clean and tidy
-wear an approved uniform
-assist passengers where reasonable and be understanding of people with
special needs.
3. Complaints/Feedback:
It is important to take action to provide feedback or file a complaint
to the Victorian Taxi Directorate so that they are aware and are able to
take appropriate action to ensure that taxi services are provided
safely, professionally and in the public interest.
If you would like to provide feedback or a complaint, you are able to do
so through the following ways:
-Online:
http://www.transport.vic.gov.au/taxis/contact-us/form
-Telephone:
1800 638 802 (toll-free)
For more information regarding Victorian Taxi service, please go to the
website: http://www.transport.vic.gov.au/taxis
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