I guess I'm not crazy as CCH just updated their application status with the
following for Axcess Tax:
CCH Axcess Tax
[Available]
Some CCH Axcess users have reported slowness/errors. Please see KB 99928 for
information. Last Updated: 04/10/2019 04:15:00 PM CST
[cid:image003.png@01D4EFA9.969E8670]
The CCH Knowledge Base article they reference in the above note is this one
(we've seen some of the 'Business Logic Layer errors' reported in this KB):
Performance issues involving slowness and Business Logic Layer errors within
the CCH Axcess(tm)
Program.<https://support.cch.com/kb/solution/000099928/Slowness-within-the-Axcess-Program?q=Problem_Resolution_Article_Type__kav&language=en_US>
Performance issues involving slowness and Business Logic Layer errors within
the CCH Axcess(tm) Program.
* Article Type:
* Problem Resolution
* Last Modified:
* 04/10/2019
Symptoms
Slowness within the CCH Axcess Program or Business Logic Layer errors
Environment
CCH Axcess(tm)
Cause
N/A
Resolution
Some CCH Axcess Tax users have reported slowness and/or errors within the
solution. Please refer to these troubleshooting tips:
1. If you or someone within your firm created or were in progress of
creating a return and you noticed the data wasn't captured. Please check this
by :
a. Open return
b. When you open the return, if prompted to recover from Autosave, then you
should proceed to recover
c. Click OK to save return
1. If you or someone within your firm created or were in progress of
creating a return and you noticed the data wasn't captured, and you were not
prompted to recover from Autosave, please contact support to identify if an
Autosave file is available.
a. If an Autosave file is available we will process the restored return.
b. If they open the return and they were not prompted to recover from
Autosave and there is not an Autosave file available, the customer will have to
re-enter the data
2. For those customers getting the error: "System Error: Business Logic
Layer Exception RTN Service Error," when opening a return in Axcess
a. Unlock the return:
* Select the return in Return Manager
* Click Home > Unlock > In-Use
* Exit all CCH Axcess applications
* Open Return Manager
* Open the return that was previously unlocked
* If there is still an issue with the return, repeat steps 1-4 to
unlock the return and proceed to the next section to recover the return
a. Recover a saved version of the return:
* Select the return in Return Manager
* Click the Utilities tab above the Ribbon
* Click Recover, in the Maintenance section
* Select a row for the day and time to recover the return to
* Click Recover
Additional Information
N/A
Michael Butler
Director - Information Technology
KBF CPAs LLP
[A close up of a sign Description automatically generated]
400 Spectrum Center Drive
Suite 250
Irvine, CA 92618
949.529.3900 - Office
949.529.3915 - Direct
714.914.7257 - Cell
949.529.3979 - Fax
mbutler@xxxxxxxxxx<mailto:mbutler@xxxxxxxxxx>
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the system manager. This
message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. If you are not the intended recipient you are
notified that disclosing, copying, distributing or taking any action in
reliance on the contents of this information is strictly prohibited.
From: CPAGeeks@xxxxxxxxxxxxxxx <CPAGeeks@xxxxxxxxxxxxxxx> On Behalf Of Michael
Butler
Sent: Wednesday, April 10, 2019 12:39 PM
To: CPAGeeks@xxxxxxxxxxxxxxx
Subject: [CPAGeeks] Anyone else experiencing CCH Axcess performance issues?
Anyone else experiencing CCH Axcess performance issues?
We're getting various reports of CCH Axcess crashing randomly. I suspect it may
be because the Axcess servers are getting busy, perhaps overloaded at times due
to high activity, so not responding to app requests in a timely manner, and it
being 4/10.
The crashes don't seem specific to a module or function, I hear it's happening
in Axcess Tax, Axcess Practice, etc... where the app just crashes out.
CCH has an application status (ie:
https://support.cch.com/appStatus/<https://urldefense.proofpoint.com/v2/url?u=https-3A__support.cch.com_appStatus_&d=DwMFAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=pm_Zp2aVGEd01iEvh6QTHVkZ4mMNqdbOlnidD2fNjX4&m=cFryaI4h7y1JlqkOB21PL1x5jdo0le0eoEgPChk_zFw&s=72BwPEMf9Extrr6Xd3-voBphBOe8HD3tHdzXk9vsi2I&e=>)
that indicates 'All systems normal', but I know from past experience this app
status isn't always accurate, or updated in a timely fashion.
Michael Butler
Director - Information Technology
KBF CPAs LLP
[A close up of a sign Description automatically generated]
400 Spectrum Center Drive
Suite 250
Irvine, CA 92618
949.529.3900 - Office
949.529.3915 - Direct
714.914.7257 - Cell
949.529.3979 - Fax
mbutler@xxxxxxxxxx<mailto:mbutler@xxxxxxxxxx>
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the system manager. This
message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and delete
this e-mail from your system. If you are not the intended recipient you are
notified that disclosing, copying, distributing or taking any action in
reliance on the contents of this information is strictly prohibited.
----------------------------------------------------------------
You are subscribed as jon.diercks@xxxxxxxxxxxxxxx
Unsubscribe: http://groupspaces.com/CPAGeeks/unsubscribe
Manage your subscriptions: http://groupspaces.com/my/subscriptions
----------------------------------------------------------------
Mailing list powered by GroupSpaces - manage your group online
http://www.groupspaces.com/e/about
