Re: [CollabLaw] Re: ABA Article aplogies
- From: ECSEsquire@xxxxxxx
- To: CollabLaw@xxxxxxxxxxxxxxx
- Date: Wed, 7 Jun 2006 14:28:21 EDT
In a message dated 6/7/2006 7:24:46 AM Pacific Daylight Time,
JimGuyLaw@xxxxxxx writes:
It should make a really interesting subject of discussion...
Indeed.
For example:
"Doctors and insurance companies are interested in participating because it
affords a way to maintain ties within the community and ward off litigation,
Langenbahn says. “The collaborative process allows them to come in and talk
confidentially and say, ‘I made an error and I am sorry,’ and ask what can be
done,” she says. “Studies show that apologies head off litigation.”
How true this is!!! I read an article some tome ago about the "El Toro" lawn
mower company, and how they avoid litigation by taking good care of people,
injured by their lawn mowers...
Somehow our society seems to think apologizing is anathema. They skewered
Bill Clinton (log before his personal peccadilloes came to light) because he
apologized about his tax policy statements ... but it works!
I hope this is widely read!
E. Carroll Straus
Collaborative Lawyer
CA Bar Number 110028
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